Resolver makes complaining quick and simple
Why MoneySavingExpert.com supports us, by its founder Martin Lewis
MoneySavingExpert’s aim has always been to cut your bills and fight your corner, including ensuring
when a company doesn’t give you the product or service you expect, it should be put right.
Yet complaining isn’t always easy – they often ignore or fob you off.
For the last decade we’ve used template letters to help – over 10m have been downloaded on our PPI
and bank charges reclaiming campaigns alone.
Yet I believe Resolver can kick this up a step, so we’re now committed to marrying its technology
with our campaigning background; incorporating Resolver into our guides, and feeding our template
letters and experience into Resolver’s process. We hope this will make complaining smoother for millions.
Resolver users are searching for:
Raise your complaints to 20,065 companies
Explains your rights to you
We keep it simple, so there’s no confusion
Helps you prepare your emails
Our templates are proven to get responses
Lets you record all your communications
Keep a copy of everything that’s said with your issue
Creates a case file for you
Save and upload all relevant communication and documents
Tells you when to escalate your complaint
Our system knows the next steps to take
(18/1/2016) January is often a time when our personal finances are tight. And it is then that you’ll be most tempted to let your credit card balance creep up
(14/1/2016) Resolver founder James Walker was invited to talk on BBC Radio 4’s daytime consumer show yesterday to discuss TalkTalk rising numbers of complaints about TalkTalk
Christmas means winter, winter means heating, and heating means big fuel bills – so can you save yourself a load of dosh by doubling up?
We will never share your personal data with anyone without your permission - your case will go to the
firm you’re complaining about and, if appropriate, to an ombudsman.
- If you find something wrong with a company or our processes, tell us and we will put it right.
- We will keep adding companies and services to our database.
- You can raise a complaint against Resolver via Resolver itself.
Working with ombudsmen
With Resolver you can send your case to all key ombudsmen including:
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