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Resolver makes complaining quick and simple

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Martin Lewis

Why MoneySavingExpert.com supports us, by its founder Martin Lewis

MoneySavingExpert’s aim has always been to cut your bills and fight your corner, including ensuring when a company doesn’t give you the product or service you expect, it should be put right. Yet complaining isn’t always easy – they often ignore or fob you off.
For the last decade we’ve used template letters to help – over 10m have been downloaded on our PPI and bank charges reclaiming campaigns alone.
Yet I believe Resolver can kick this up a step, so we’re now committed to marrying its technology with our campaigning background; incorporating Resolver into our guides, and feeding our template letters and experience into Resolver’s process. We hope this will make complaining smoother for millions.

How does Resolver work?

Latest News

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Resolver users reveal the top companies for customer service

23/08/16 User feedback system reveals the top companies for customer satisfaction following the resolution of a complaint

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The kids' party with a 'castle' made from crisp boxes

16/08/16 We’re all used to spending a little (or a lot) of money to keep the kids happy – especially during the school holidays. But £36 a head for a ‘party’ festival whose ‘highlight’ was a so-called play-castle made out of crisp-boxes really does take the biscuit.

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PPI – the banks are still braced for more claims. Here’s how to get back what you’re owed

When you think of PPI, you might think of irritating cold calls, spam emails and infuriating advertising jingles on radio and on daytime television.

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Resolver promises

  • We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.
  • If you find something wrong with a company or our processes, tell us and we will put it right.
  • We will keep adding companies and services to our database.
  • You can raise a complaint against Resolver via Resolver itself.
  • We do use cookies, but only to provide you with a better experience.

Working with ombudsmen

With Resolver you can send your case to all key ombudsmen including:

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