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Resolver makes complaining quick and simple

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Martin Lewis

Why MoneySavingExpert.com supports us, by its founder Martin Lewis

MoneySavingExpert’s aim has always been to cut your bills and fight your corner, including ensuring when a company doesn’t give you the product or service you expect, it should be put right. Yet complaining isn’t always easy – they often ignore or fob you off.
For the last decade we’ve used template letters to help – over 10m have been downloaded on our PPI and bank charges reclaiming campaigns alone.
Yet I believe Resolver can kick this up a step, so we’re now committed to marrying its technology with our campaigning background; incorporating Resolver into our guides, and feeding our template letters and experience into Resolver’s process. We hope this will make complaining smoother for millions.

How does Resolver work?

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Resolver promises

  • We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.
  • If you find something wrong with a company or our processes, tell us and we will put it right.
  • We will keep adding companies and services to our database.
  • You can raise a complaint against Resolver via Resolver itself.
  • We do use cookies, but only to provide you with a better experience.

Working with ombudsmen

With Resolver you can send your case to all key ombudsmen including:

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