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Resolver makes complaining quick and simple

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Martin Lewis

Why supports us, by its founder Martin Lewis

MoneySavingExpert’s aim has always been to cut your bills and fight your corner, including ensuring when a company doesn’t give you the product or service you expect, it should be put right. Yet complaining isn’t always easy – they often ignore or fob you off.
For the last decade we’ve used template letters to help – over 10m have been downloaded on our PPI and bank charges reclaiming campaigns alone.
Yet I believe Resolver can kick this up a step, so we’re now committed to marrying its technology with our campaigning background; incorporating Resolver into our guides, and feeding our template letters and experience into Resolver’s process. We hope this will make complaining smoother for millions.

How does Resolver work?

Latest News

Parking ticket
Commuting Week - driven to distraction

19/10/16 It's Commuting Week on Resolver but that doesn't just mean buses, trains, tubes or cycles - drivers commute too and we know from experience that they're not fine about it - especially when it comes to parking tickets

Train missed 1
Get your train or tube journey back on track

17/10/16 There are two things you can rely on in Britain – bad weather and bad trains.

Don't drop your cover as the temperatures plunge

17/10/16 With the onset of the winter not too far away, the chances of problems happening around the home grow more likely.


Resolver promises

  • We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.
  • If you find something wrong with a company or our processes, tell us and we will put it right.
  • We will keep adding companies and services to our database.
  • You can raise a complaint against Resolver via Resolver itself.
  • We do use cookies, but only to provide you with a better experience.

Working with ombudsmen

With Resolver you can send your case to all key ombudsmen including:

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