Shopping problems? If you have an issue with a purchase, from something to simple to luxury goods, find out your rights. Whether you've bought in person, online or via a catalogue then resolver can help! The resolver system simplifies the process of raising an issue and ensuring your complaint is heard and addressed - all for free!
Resolver is not affiliated to, linked with or otherwise endorsed by any of the organisations within the Shops sector, or any of the companies or organisations that you can raise an issue with via us.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
We have 687 pages of rights guides for you covering 660 companies in the Shops sector. Feel free to browse these pages - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of consumer rights information.
Start by telling us the name of the company or organisation you have an issue with.
There is nobody at the moment to advocate for shoppers’ rights. However, in July 2015 the European Union ADR Directive will come into force. This will require retailers to offer a mediation service if you cannot resolve your issue.
No. If you purchase the goods in a shop, then your rights are different to something ordered online or via a mail order catalogue. As a simple rule, if you didn't buy it in the store you have strong rights to deal with refunds and returns.
No, there are minimum legal standard, which all retailers will adhere to, but some retailers offer better returns policies than the minimum standards. It is important that you understand your minimum legal requirements.
Absolutely. If you bought an item in a shop, the best way to initally deal with an issue is to raise the problem with a member of staff. If the issue cannot be resolved, you can use resolver to raise a complaint and ensure your issue is addressed.
If an individual retailer’s complaint procedure doesn’t solve your problem, there is always proper legal recourse.
Explains your rights to you - We keep it simple, so there’s no confusion
You’ll find no legal jargon in our consumer guides, just solid, straightforward comprehensive consumer rights information. Plus, our consumer guides are tailored specifically for every type of issue.
Helps you prepare emails - Our templates are proven to get responses
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Lets you record all your communications - Keep a copy of everything that’s said with your issue
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.
Creates a case file for you - Save and upload all relevant communication and documents
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.
Lets you know when to escalate your complaint - Our system knows the next steps to take to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.