ScottishPower

I want to get hold of ScottishPower customer services

Resolver can help you contact ScottishPower customer services for all your communications, from simply changing your address to concerns over billing or a dispute. The great thing is, if then something goes wrong and you are dissatisfied you have a complete record of your case that you can send to the Ombudsman.

How do I make a complaint to ScottishPower using Resolver?

If you want to make a complaint about ScottishPower using Resolver, then the process could not be simpler. All you do answer a few simple questions as Resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the ScottishPower complaint. If you wish to continue with your complaint, we will help you create an email to send to ScottishPower. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.

How does resolver keep records of my ScottishPower complaint?

Resolver records all your details about your ScottishPower complaint in a detailed case file. We also keep a record of any correspondence you send via Resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond ScottishPower.

What if I cannot resolve my complaint with ScottishPower?

After 8 weeks of submiting an issue to ScottishPower, you have the right to send your case to the energy section of Ombudsman Services for electricity or gas disputes. Ombudsman Services is there to independently assess your case for free. resolver will remind you when to send your case file to the ombudsman and can send it into the Ombudsman for you, for free.

Is it free to make a complaint to ScottishPower via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call), so probably free in your mobile call package.

How seriously will ScottishPower take my complaint?

Encouragingly, ScottishPower is very thorough about its complaints process. Let Resolver handle your ScottishPower complaint, and we’ll help you ensure that you get the best from ScottishPower’s complaints procedure.

What if ScottishPower can’t resolve my complaint to my satisfaction?

There is an Energy Ombudsman, who can force an energy supplier to offer apologies, explanations, resolutions and even financial compensation (in certain circumstances). It’s worth remembering, though, that you’ll first need to make a complaint to ScottishPower, and give them eight weeks to respond, before resorting to the ombudsman.

Does ScottishPower have to report on its number of complaints?

Yes, under the Energy Complaints Handling Regulations of October 2008, all energy firms now report on their energy complaints.