Wow Air ceases operations! What to do if you're stranded.


18/10/2018 Wow Air closed its doors and ceased trading today! Passengers stuck abroad might be wondering what to do. Resolver can help.

Here’s what you need to know.

Currently, it could be tricky to get your money back from Wow Air directly. If Wow Air declares bankruptcy, you'd have to take any claims made under EU flight rule EU261/2004 to the administrator or liquidator.

All hope is not lost, however!

If you paid for your flight via credit card, you could consider making a Section 75 claim by contacting your card issuer. You may be able to get your money back.

It’s also worth contacting your travel insurer (if you have one). Your travel insurance may cover you.

If you booked your tickets through an ATOL-licensed travel firm, they’re responsible for your flight arrangements and should either arrange an alternative or fully refund you. If you’re abroad, they should also arrange transport to return you home at the end of your trip.

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