Resolver’s core service is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple!
Lots of people ask how we keep our service running. That’s simple, too.
We’ve helped people like you to tackle millions of issues over the years and we’ve learned from every single one.
We share our expertise with businesses who want to transform the way they look at complaints.
We don’t sell your personal data.
Instead, we look at trends and make predictions.
We give the people we work with an invaluable insight into the issues their customers face.
This lets them concentrate on delivering the best service they possibly can – better outcomes for everyone.
How does it work?
We don't act on your behalf and we don't take control of your complaint.
Instead, we’ve set out to make it as easy as possible for you to get results.
Just search for a company, answer a few simple questions about your issue, and you’re off.
We’ll make a personal case file for your issue, letting you manage everything from one place. Add evidence, track your progress and view your next steps.
When you’re ready, we’ll package your case up and send it off!
With Resolver, you'll always know that you’re talking to the right person at the right time.
We automatically connect you to contacts at thousands of household names. And, when things get tricky, we work with ombudsmen and regulators to find a resolution.
Resolver does not provide phone support and does not have a phone number. You can contact us here.
Know your rights
Consumers who know their rights get better results.
That's why there's no jargon in Resolver's rights guides.
Instead, they're full of the info you need to get things sorted.
We'll tell you everything you need to know about your specific issue.
And, if need be, we're on hand with guidance and support to help you get the results you're looking for.
Yet I believe Resolver can kick this up a step, so we’re now committed to marrying its technology with our campaigning background; incorporating Resolver into our guides, and feeding our template letters and experience into Resolver’s process. We hope this will make complaining smoother for millions.
Find out more at MoneySavingExpert.com
Resolver has been built by consumers, for consumers. We only treat you how we'd like to be treated ourselves.
We don't have adverts.
We don’t pass your personal data on to anyone other than the company your case is about or a resolution body you’re escalating your case to.
What do we use complaints data for?
Twice a year, we publish information showing the total number of complaints submitted within broad sectors (such as energy and online shopping).
We never publish any personal information or information about an individual complaint.
We also contribute statistics to press campaigns in support of good causes that we believe in.
Once again, we never publish information relating to your individual complaint (unless we've contacted you and you've given your express permission to be contacted by a media representative to examine your case).
Additionally, we never publish data about specific companies. This is in line with our strict code of ethics.
Resolving Ltd has been awarded ISO 27001 certificate for the following activities:
The provision of issue resolution services encompassing an online complaints service, business analytics, an online complaint mediation tool for major UK Ombudsman and all internal related supporting processes.
Certificate number: 220917
We're lucky to work with some of the UK's leading consumer rights experts, broadcasters and advice groups.
If you need further, specialist support, we'll always recommend that you visit one of our outstanding partners.