About


What is Resolver?


Resolver is a free, independent issue resolution service.

We connect consumers with businesses around the world, helping them find the best outcome every time.




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Free forever


Resolver’s core service is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple!

Lots of people ask how we make our money. That’s simple, too.

We’ve helped people like you to tackle millions of issues over the years and we’ve learned from every single one.

We share our expertise with businesses who want to transform the way they look at complaints.

We don’t sell your data.

Instead, we look at trends and make predictions.

We give the people we work with an invaluable insight into the issues their customers face.

This lets them concentrate on delivering the best service they possibly can – better outcomes for everyone.

Are you a business? See what we can do.




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How does it work?


We’ve set out to make it as easy as possible to get results.

Just search for a company, answer a few simple questions about your issue, and you’re off.

We’ll make a personal case file for your issue, letting you manage everything from one place. Add evidence, track your progress and view your next steps.

When you’re ready, we’ll package your case up and send it off!

With Resolver, you'll always know that you’re talking to the right person at the right time.

We automatically connect you to contacts at thousands of household names. And, when things get tricky, we work with ombudsmen and regulators to find a resolution.




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Know your rights


Consumers who know their rights get better results.

That's why there's no jargon in Resolver's rights guides.

Instead, they're full of the info you need to get things sorted.

We'll tell you everything you need to know about your specific issue.

And, if need be, we're on hand with guidance and support to help you get the results you're looking for.

Check out our rights guides




MoneySavingExpert's founder Martin Lewis

Martin Lewis

Why MoneySavingExpert.com supports us, by its founder Martin Lewis
MoneySavingExpert’s aim has always been to cut your bills and fight your corner, including ensuring when a company doesn’t give you the product or service you expect, it should be put right. Yet complaining isn’t always easy – they often ignore or fob you off. For the last decade we’ve used template letters to help – over 10m have been downloaded on our PPI and bank charges reclaiming campaigns alone.

Yet I believe Resolver can kick this up a step, so we’re now committed to marrying its technology with our campaigning background; incorporating Resolver into our guides, and feeding our template letters and experience into Resolver’s process. We hope this will make complaining smoother for millions.

Find out more at MoneySavingExpert.com




Our ethics


Resolver has been built by consumers, for consumers. We only treat you how we'd like to be treated ourselves.

We don't have adverts.

We don’t pass your personal data on to anyone other than the company your case is about or a resolution body you’re escalating your case to.

Resolver is a free consumer service. However, we are currently authorised by the Financial Conduct Authority (FCA) and regulated as a claims management service.

What do we use complaints data for?

Twice a year, we publish information showing the total number of complaints submitted within broad sectors (such as energy and online shopping).

We never publish any personal information or information about an individual complaint.

We also contribute statistics to press campaigns in support of good causes that we believe in.

Once again, we never publish information relating to your individual complaint (unless we've contacted you and you've given your express permission to be contacted by a media representative to examine your case).

Additionally, we never publish data about specific companies. This is in line with our strict code of ethics.

Who do you have an issue with?

Raise it for free via Resolver