Terms of use
Please read these terms of use carefully before using our site.
1. About Resolver
www.resolver.co.uk is operated by Resolver Consumer Online Limited (“Resolver”, “we”, “us”, “our”), a not-for-profit company limited by guarantee registered in England and Wales (company number 11904318), with its registered office at 2 Leman Street, London, E1W 9US.
Resolver provides tools, templates and information to help users raise and manage complaints with organisations.
Resolver is not a law firm and is not a regulated claims management company.
2. Acceptance of these terms
By using our site or any Resolver services, including our email service, you confirm that you accept these terms and agree to comply with them.
If you do not agree to these terms, you must not use our services.
3. Other applicable terms
These terms refer to the following additional terms:
- Our Privacy Policy, which explains how we process personal data
- Our Acceptable Use Policy, which sets out permitted and prohibited uses
- Our Cookie Policy (within the Privacy Policy)
4. Using Resolver
Resolver provides a platform to help you raise, manage and track complaints.
You are responsible for:
- ensuring that any information you provide is accurate and up to date
- deciding how to pursue your complaint
- any communications you send using our platform
We do not guarantee any particular outcome from using Resolver.
5. What we do (and do not do)
Resolver provides general information and tools to assist with complaints.
We do not:
- provide legal advice, financial advice or regulated claims management services
- assess the merits of your claim
- act on your behalf in a legal or representative capacity
Any information on our site is for general guidance only and should not be relied upon as a substitute for professional advice.
6. Third-party services
We may provide information about third-party providers, such as solicitors or other services, that you may choose to use.
- We do not share your personal data with these providers unless explicitly stated.
- If you choose to engage with a third party, you will do so directly and provide your information separately.
- These providers operate independently of Resolver and are responsible for their own services.
We may receive a fee or commission if you choose to use a third-party provider. This helps us keep Resolver free to use.
7. Resolver email service
Resolver may provide you with an email address or messaging functionality to help you communicate with organisations about your complaint.
You are responsible for the content of any communications you send.
We may monitor or access use of this service where necessary to:
- maintain security
- prevent misuse
- comply with legal obligations
8. Access and availability
Our services are provided free of charge.
We do not guarantee that our site or services will always be available, uninterrupted, or error-free. We may suspend, withdraw or change our services at any time.
9. Your account
If you create an account, you are responsible for maintaining the confidentiality of your login details.
You must not share your account with others.
We may suspend or terminate your account if you breach these terms.
10. Intellectual property
We are the owner or licensee of all intellectual property rights in our site and its content.
You may:
- view, download and print content for personal use only
You must not:
- use our content for commercial purposes
- copy, reproduce or distribute content without permission
11. No reliance on information
The content on our site is provided for general information only.
We make reasonable efforts to keep information up to date, but we do not guarantee that it is accurate, complete or current.
12. Limitation of liability
Nothing in these terms excludes or limits liability where it cannot be excluded under law.
To the extent permitted by law, Resolver is not liable for:
- any loss arising from your use of, or inability to use, our services
- any reliance on content provided on our site
- any outcome of a complaint or claim
- any services provided by third parties
If you are using Resolver as a consumer, our services are provided for personal use only. We are not liable for business losses.
13. External links
Our site may contain links to third-party websites. These are provided for convenience only.
We do not control or endorse these websites and are not responsible for their content or services.
14. Acceptable use
You must use our site in accordance with our Acceptable Use Policy.
You must not:
- misuse our platform
- submit false or misleading information
- attempt to gain unauthorised access to our systems
15. Changes to these terms
We may update these terms from time to time. Changes will be posted on this page.
By continuing to use our services, you agree to the updated terms.
16. Governing law
These terms are governed by English law.
If you are a consumer, you may bring proceedings in:
- England and Wales
- Scotland (if resident there)
- Northern Ireland (if resident there)
17. Contact
If you have any questions about these terms, please contact us via our Help Centre.