Terms and conditions


Terms of use

The terms of use (together with the documents referred to in them) define the terms on which you may make use of our website www.resolver.co.uk (our site), whether as a guest or an account holder. Use of our site includes accessing, browsing, creating an account and/or using the Resolver Email Service (explained and defined below).

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site and/or the Resolver Email Service, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site or the Resolver Email Service.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. 
  • Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site and the Resolver Email Service. When using our site and the Resolver Email Service, you must comply with this Acceptable Use Policy.
  • Our Cookie Policy (specified in our Privacy Policy), which sets out information about the cookies on our site.

Information about us

www.resolver.co.uk is a site operated by Resolver Consumer Online Limited ("we" or “our”), a not-for-profit company limited by guarantee and registered in England and Wales under company number 11904318. Our registered office is Treviot House, 186-192 High Road, Ilford, Essex IG1 1LR. For the purposes of the Data Protection Act 2018 ('the Act'), the Data Controller is Resolver Consumer Online Limited and our nominated representative for the purposes of the Act is Matthew Lamb.

Resolver in association with MoneySavingExpert.com

We've teamed up with MoneySavingExpert.com, the UK's biggest consumer advice website, bringing together the campaigning power of MSE with with Resolver's innovative processes to create the best possible route to resolve almost any consumer issue.

Changes to these terms

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you to the extent you use our site.


We may update our site and/or our Resolver Email Service from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, our Resolver Email Service or any content on them, will be free from errors or omissions.

Resolver Email Service

Access to our site gives you the option to sign up for our email service (“Resolver Email Service”). The Resolver Email Service will allocate to you a unique email account and address (@email.resolver.co.uk) (“your email account”) for each complaint you have with service providers such as utility companies, restaurants and retail stores. Your email account will allow you to use our suggestions service option to identify recipients and appropriate content for any emails you send from that email account regarding that complaint.

We will not access your email account(s) without your permission or unless we have a reasonable suspicion that you may have breached the Terms of Use or Terms and Conditions.

Access and Use

Our site and the Resolver Email Service are made available free of charge.

We do not guarantee that our site, our Resolver Email Service or any content on our site or part of our suggestions service option, will always be available or be uninterrupted. Access to our site and our Resolver Email Service is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site or our Resolver Email Service without notice. We will not be liable to you if, for any reason, our site or our Resolver Email Service is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site and the Resolver Email Service.

You are also responsible for ensuring that all persons who access our site and/or the Resolver Email Service through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us via the Help Centre.

Collaboration with MoneySavingExpert.com

We are working in collaboration with MoneySavingExpert.com Limited (“MoneySavingExpert.com”) regarding the resolution of complaints against third-party service providers.

When you sign up to our email service you will also be given the options to sign up to MoneySavingExpert.com's Free Money Tips weekly email and to hear from MoneySavingExpert.com about the latest MoneySaving information or deals that may interest you.

With your permission, any information you submit to us on using our site will be passed on to MoneySavingExpert.com.

Where appropriate,  and where you’ve given your express permission, MoneySavingExpert.com may refer you to links on the website at www.moneysavingexpert.com for information and deals including products and services and/or switching to alternative product or service providers that MoneySavingExpert.com thinks may be of interest to you.

Resolver in association with Snoop (USnoop Limited)

We've teamed up with Snoop, a 24/7 money-management app to provide users the opportunity to track their spending and gain access to money-saving tips and bill management. Snoop works by tracking bank or credit card accounts that you choose to connect to it upon downloading the app, offering money-saving ideas and updating you via both the app or email of your spending. Only accounts that you choose to connect to the app will be tracked by Snoop.

Resolver can refer users to download Snoop via a link published within content on resolver.co.uk or the Resolver newsletters to its subscribers.

For every referral to Snoop whereby a user downloads and connects at least one account, Resolver will receive a commission from USnoop Limited. Resolver will not receive access to a user's data pertaining to their accounts, nor will Resolver be able to identify any users that have accounts connected to Snoop.

Resolver in association with Quotezone

Resolver is partnering with QuoteZone to provide our users with a switching service where you can receive quotes for alternative service providers, for example car insurance. All data that you provide when asking for alternative quotes will be retained by Resolver, QuoteZone and the service provider. QuoteZone’s privacy policy can be found here https://www.quotezone.co.uk/privacy-policy

Resolver in association with TGG

Resolver is working in collaboration with TGG t/a Charlotte’s tips, which analyses data to ascertain your eligibility to qualify for certain types of claims such as tax refunds and other forms of collective redress. Subject to your individual instructions to TGG t/a Charlotte‘s tips, they will liaise with professional firms such as tax agents, accountants and solicitors to process such claims on your behalf. TGG t/a Charlotte’s tips is independent of Resolver and we do not accept responsibility or liability for the services they provide, which are subject to their own Privacy Policy, and which can be viewed here: https://charlottestips.co.uk/

Other websites: Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

In respect of the provision of services by our partners, advertisers and affiliates we may receive an advertising fee or commission and this revenue helps us to defray the costs of providing our free complaints service on Resolver.co.uk

Intellectual property rights

We are the licensee of all intellectual property rights in our site and as part of our suggestions service, and of the material published on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved.

The MoneySavingExpert.com logo, written message and video message on the homepage of our site which sets out the nature of our collaboration with MoneySavingExpert.com (together, the “MSE Content”) is licensed to us by MoneySavingExpert.com and the MSE Content remains the property of MoneySavingExpert.com.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the content on our site for commercial purposes (e.g. by selling to third parties the services we offer on our site).

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site (including our suggestions service accessed via your email account) is provided for information only. It is not intended to amount to advice on which you should rely.

Although we make reasonable efforts to update the content on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; 
  • use of, or inability to use, our Resolver Email Service; or
  • use of or reliance on any content (including via the suggestions service) displayed on our site or accessible via the Resolver Email Service

If you are a business user, please note that in particular we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage

If you are a consumer user, please note that we only provide our site and our Resolver Email Service for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site and our Resolver Email Service or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

The views expressed by other users on our site do not represent our views or values.


We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform in order to access our site. You should use your own virus-protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to any page on our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to make any use of content on our site other than that set out above, please contact via the Help Centre.

Third-party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us

Contact us via the Help Centre

You can find more information about the way we handle complaints here.

Thank you for visiting our site.

Who do you have an issue with?

Raise it for free via Resolver