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A completely free service recommended by Martin Lewis, founder of MoneySavingExpert.com. Why we are free.
How does Resolver work?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
Martin Lewis
Why MoneySavingExpert.com supports us, by its founder Martin Lewis
MoneySavingExpert’s aim has always been to cut your bills and fight your corner, including ensuring when a company doesn’t give you the product or service you expect, it should be put right. Yet complaining isn’t always easy – they often ignore or fob you off. For the last decade we’ve used template letters to help – over 10m have been downloaded on our PPI and bank charges reclaiming campaigns alone.
Yet I believe Resolver can kick this up a step, so we’re now committed to marrying its technology with our campaigning background; incorporating Resolver into our guides, and feeding our template letters and experience into Resolver’s process. We hope this will make complaining smoother for millions.
Here's what some of our 1,078,935 users had to say
@resolvercouk Thanks to your tool my complaint was resolved simply and quickly! Will recommend to all my friends and family!
It takes a lot to make me write to complain but when really miffed I do. When I do I use their Services. Nice and straight forward and works well most of the time.
I submitted my claim for a flight delay using Resolvers online tool and received a cheque for the full amount of compensation in less than two weeks. Really simplified the process for me. I would highly recommend Resolver. This is a free service and it truly works! Well done guys!!!
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Who do you have an issue with?
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Working with
With Resolver you can send your case to key ombudsmen and regulators including:
Resolver is a member of
