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Martin Lewis

A completely free service recommended by Martin Lewis, founder of MoneySavingExpert.com. Why MSE rates us.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Martin Lewis

Why MoneySavingExpert.com supports us, by its founder Martin Lewis
MoneySavingExpert’s aim has always been to cut your bills and fight your corner, including ensuring when a company doesn’t give you the product or service you expect, it should be put right. Yet complaining isn’t always easy – they often ignore or fob you off. For the last decade we’ve used template letters to help – over 10m have been downloaded on our PPI and bank charges reclaiming campaigns alone.

Yet I believe Resolver can kick this up a step, so we’re now committed to marrying its technology with our campaigning background; incorporating Resolver into our guides, and feeding our template letters and experience into Resolver’s process. We hope this will make complaining smoother for millions.

Find out more at MoneySavingExpert.com

Here's what some of our 1,361,101 users had to say

My Ryanair flight was delayed 4 hrs due to an Aircraft fault, decided to use resolver but didn't expect much, very easy - typed in my flight details and a template letter comes up for you and sent it off within 3 hours Ryanair came back to me apologising and said a cheque for £622.40 will be in the post even though my flight was only £45, not expecting much due to me thinking that's not possible I received my cheque for £622.40 19 days after sending through a claim.Any reviews stating this site is dodgy isn't correct. 5*
Daniel M J Evans via facebook
Resolver tracks your issue and escalates it for you so saving you a lot of donkey work. My issue with Cardiff Airport Holiday Inn about parking charges took 6 months and escalating to the top level but I finally got resolution so many thanks and congratulations to Resolver for their very good service
Pete Gaskell via facebook
Compensation from a delayed flight in December arrived today - very easy to use and completely free - great service thank you.
Kim Gregory via facebook

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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