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MoneySavingExpert's founder Martin Lewis

A completely free service recommended by Martin Lewis, founder of MoneySavingExpert.com. Why MSE rates us.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

MoneySavingExpert's founder Martin Lewis

Martin Lewis

Why MoneySavingExpert.com supports us, by its founder Martin Lewis
MoneySavingExpert’s aim has always been to cut your bills and fight your corner, including ensuring when a company doesn’t give you the product or service you expect, it should be put right. Yet complaining isn’t always easy – they often ignore or fob you off. For the last decade we’ve used template letters to help – over 10m have been downloaded on our PPI and bank charges reclaiming campaigns alone.

Yet I believe Resolver can kick this up a step, so we’re now committed to marrying its technology with our campaigning background; incorporating Resolver into our guides, and feeding our template letters and experience into Resolver’s process. We hope this will make complaining smoother for millions.

Find out more at MoneySavingExpert.com

Here's what some of our 2,132,594 users had to say

Thank you Resolver. TalkTalk has finally had to resolve my issues when it was escalated to the Ombudsman. I got my money back, £50 compensation but far more importantly they have written a letter of apology and removed all negative marks from my credit score. It has taken a while but the Resolver process made it so easy. Thank you
Sara Barraclough via email
Thanks to Resolver for helping me get back a considerable amount of unnecessary account fees from HSBC. Resolver made the process painless and simple.
Jagseer S via facebook
Highly recommended resolution to a nagging concern I'd had for years about my bank and mis-selling. I didn't have the exact details and as the financial agreement was made almost 20 years ago when I was about to go travelling - I was sceptical that I'd be able to make a claim or get anything back. However I made a claim on my phone via the app and within a month after speaking to my bank they agreed mis-selling and I received about four times the amount I'd originally calculated. Without these guys I wouldn't have bothered. Thanks Resolver !
Hamish S via facebook

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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