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Martin Lewis

A completely free service recommended by Martin Lewis, founder of MoneySavingExpert.com. Why MSE rates us.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Martin Lewis

Martin Lewis

Why MoneySavingExpert.com supports us, by its founder Martin Lewis
MoneySavingExpert’s aim has always been to cut your bills and fight your corner, including ensuring when a company doesn’t give you the product or service you expect, it should be put right. Yet complaining isn’t always easy – they often ignore or fob you off. For the last decade we’ve used template letters to help – over 10m have been downloaded on our PPI and bank charges reclaiming campaigns alone.

Yet I believe Resolver can kick this up a step, so we’re now committed to marrying its technology with our campaigning background; incorporating Resolver into our guides, and feeding our template letters and experience into Resolver’s process. We hope this will make complaining smoother for millions.

Find out more at MoneySavingExpert.com

Here's what some of our 1,282,143 users had to say

I was really fuming when I had to pay for a repair to my Spectacles when I was adamant that they were still under guarantee By some miracle I found Resolver and with a matter of a week I got my money back in FULL no hassle no stress I was so impressed with this really fantastic Resolver Then I found myself with another very very big problem again with a phone Company and immediately contacted Resolver again and this is ongoing but I have had to do absolutely nothing to sort it out It has all been done for me and any queries answered by incredibly helpful friendly staff YOU HAVE TO KEEP THIS COMPANIES DETAILS IF YOU WANT A STRESS FREE LIFE AND THE BIGGEST MIRACLE IS IT IS FREE The BEST the UK has to offer.
Connie Ibbetson-kennedy via facebook
Resolver is very simply and easy to use, only takes five minutes once you have the required information. For ages I have ignored all the guff about PPI claims but using Resolver I recovered almost £2,800 in not much over a week! Outstanding!!!
Steve L via facebook
Resolver - what can I say!- absolutely brilliant service. After four and a half years of fighting for flight delay compensation from Ryan Air - it is finally sorted after a few weeks of input from the resolver team - can't recommend them enough.
Sharon F via facebook

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission The retail ombudsman 1

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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