How to complain
Complaining is about making services better and resolving your problems. when done correctly it should be simple and quick process. when done incorrectly, or if the company you are complaining about doesn’t have adequate complaints procedures in place it can be painful, frustrating and can feel very unfair. Read our top tips on how to complain below.
If you have a problem and aren’t sure how to proceed then remember our top tips on how to complain. These principles are the same for any type of complaint. Complaining can be a test of your strength and tenacity but remember, in the words of Buzz Lightyear, never give up, never surrender!
Just because you have good manners doesn’t mean that you should be a doormat when it comes to raising and resolving an issue. The art of considerate complaining is courteous yet firm. If you are like us sometimes you can’t be bothered to complain, sometimes it is too hard work or you don’t want the confrontation.
Resolver has a number of templates within the system that you can use to help create and communicate your complaint at all stages as that what we do, help you handle your issue. However, we do not deal with everything and so thought it would be helpful to give you access to templates for other situations
There are a number of factors that affect what you can expect. Only about 15% of consumers are after compensation and just because you have an issue or complaint does not mean you will automatically get compensation. It depends on the business, the service you have taken, the time and effort taken and the severity of the issue.
Who can help
Resolver is designed to support but not to take control of your issue. The information we provide you on your rights is also there to help but we recognise this is only a source of information.