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Restaurant complaints

Who do you have an issue with?

Had a problem with the food or service in an independent restaurant, chain pub, takeaway or fast food drive-thru? Whatever type of food, and whatever the price point, if you have a complaint to make against any sort of commercial catering service, use resolver to help you solve it.

Helping you with the Restaurants sector

You can raise issues with 132 companies in the Restaurants sector

Key companies include:

Please note:
Resolver is not affiliated to, linked with or otherwise endorsed by any of the organisations within the Restaurants sector, or any of the companies or organisations that you can raise an issue with via us.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

All companies in the Restaurants sector:

Your rights

We have 69 pages of rights guides for you covering 132 companies in the Restaurants sector. Feel free to browse these pages - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of consumer rights information.

Start by telling us the name of the company or organisation you have an issue with.

Rights Finder:
Who do you have an issue with?

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Frequently Asked Questions about Restaurants

Is there an independent body that handles restaurant complaints?

There is nobody at the moment to advocate for diners’ rights.

So what can I do?

If an individual restaurant’s complaint procedure doesn’t solve your problem, there is always proper legal recourse - and resolver will help gather documentation and guide you through the legal process, should you need to undertake action here.

What about the Food Standards Agency?

The Food Standards Agency offers a hygiene rating for restaurants and takeaways, but stresses that this is not intended as a mark of the quality of the food served. 

How we can help

Explains your rights to you - We keep it simple, so there’s no confusion

You’ll find no legal jargon in our consumer guides, just solid, straightforward comprehensive consumer rights information. Plus, our consumer guides are tailored specifically for every type of issue.

Helps you prepare emails - Our templates are proven to get responses 

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Lets you record all your communications - Keep a copy of everything that’s said with your issue

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.

Creates a case file for you - Save and upload all relevant communication and documents

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.

Lets you know when to escalate your complaint - Our system knows the next steps to take to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Who do you have an issue with?

How does resolver work?

Bespoke consumer guides

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

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Simple, flexible templates

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

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All complaint correspondence recorded

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.

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What’s a case file?

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.

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What are your next steps?

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

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