If you have a complaint about the work of tradesmen - from small individual traders to large organisations - resolver is the place to go to get your issue resolved. So whether you have an issue with work done on your roof, a plumbing job, or any other home-maintenance or improvement problems, resolver is here to help and is working with TrustMark to add its members to resolver in order to resolve issues if something goes wrong
Resolver is not affiliated to, linked with or otherwise endorsed by any of the organisations within the Services sector, or any of the companies or organisations that you can raise an issue with via us.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
We have 979 pages of rights guides for you covering 156 companies in the Services sector. Feel free to browse these pages - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of consumer rights information.
Start by telling us the name of the company or organisation you have an issue with.
There isn’t really a regulatory body that covers the whole repair, maintenance and improvement (RMI) sector, but the company may belong to a membership organisation with whom you can raise your complaint. If the company is also a member of TrustMark you can then raise your issue or complaint with TrustMark if the issue cannot be resolved by the membership organisation.
TrustMark is a quality mark for tradesmen that ensures members have a top reputation and operate in a trustworthy manner. It also helps to ensure that quality standards are kept high and that processes and complaints procedures can be standardised as far as possible. TrustMark's aim is to help you find local trusthworthy trades. TrustMark is a not-for-profit company lisensed by the UK Government.
resolver is working with TrustMark at the moment to add in the companies that are members of TrustMark into our system. The objective is to make it simple and easy to raise and resolve issues with TrustMark members. Where a TrustMark member is within resovler, then resolver will help you through every step of the complaint process, helping you understand your rights and to guide you through the process.
TrustMark scheme operators includes the Federation of Master Builders, Association of Property Landscapers, B&Q, CERTASS, Diversity, ECA, Dulex, Fairtrades, FENSA, Glass & Glazing Federation, Homebase, Magnet, NAPIT, NICEIC, Property Care Association, TreeCare Approved, Quick Step and the NCCA.
Click here and you can search a list of TrustMark members.
TrustMark will recommend mediation between yourself and the trader as this is a cost effective method of resolution and is focused on delivering a win/win solution.
resolver is currenly working with TrustMark and is going through a process of adding all members. If you have a complaint and cannot find the firm then contact resolver and we will see if we can help, via email@example.com or feel free to contact TrustMark.
If you have any sort of complaint to make about a company working within the Services sector, then resolver can help you out at every stage of the process.
We will support you in making a complaint about the service you’ve received in the Services sector, guiding you through every step.
resolver can put you in touch directly with the best person or department you need to speak to in a company to get your Services complaint heard and responded to. We will also advise you how to word your complaint in order to get the most effective response.
In addition, resolver will help you record all calls and correspondence you make via our app and website, and we will help you gather all your information into a case file should you wish to escalate your complaint beyond the company you received poor service from.