If you have a complaint about the work of tradesmen - from small individual traders to large organisations - Resolver is the place to go to get your issue resolved. So whether you have an issue with work done on your roof, a plumbing job, or any other home maintenance or improvement problems, Resolver is here to help and is working with TrustMark to add its members to Resolver in order to resolve issues if something goes wrong.
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
You can raise issues with 156 companies in the Services sector
Key companies include:
We have 982 pages of rights guides for you covering 156 companies in the Services sector.
Feel free to browse these pages - they're all listed below.
With Resolver you can send your case to all key ombudsmen including:
We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.
If you find something wrong with a company or our processes, tell us and we will put it right.
You can raise a complaint against Resolver via Resolver itself.