Browse by Sector

in association with

ASDA
Please note:

Resolver is not affiliated to, linked with or otherwise endorsed by ASDA or any of the companies or organisations that you can raise an issue with via us.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

ASDA complaints

MAKE A COMPLAINT

GET STARTED

If you are having problems with ASDA and would like to either find out your rights, who to contact or make a complaint then use resolver to make the process simpler. Click 'Get Started' on the right hand side of this page to make a complaint.

resolver is the smart way for you to complain

resolver is a totally free tool that connects British consumers directly to the people that can resolve their complaint. Phone using our iPhone or Android apps and you can even record what they say to you.

Using resolver, you can submit an issue about 12 services offered by ASDA. Your case will be sent to the correct person or team at ASDA and escalated at the correct times, to the correct person, if required.

Please note:

Resolver is not affiliated to, linked with or otherwise endorsed by ASDA or any of the companies or organisations that you can raise an issue with via us.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

ASDA Breakdown Cover

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all two levels of ASDA complaints. If your complaint is not resolved by ASDA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

ASDA Car Insurance

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of ASDA complaints. If your complaint is not resolved by ASDA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

ASDA Energy Comparison

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all two levels of ASDA complaints. If your complaint is not resolved by ASDA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

ASDA Home Delivery

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all three levels of ASDA complaints.

Start your complaint

ASDA Home Insurance

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of ASDA complaints. If your complaint is not resolved by ASDA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

ASDA Loyalty cards

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all three levels of ASDA complaints.

Start your complaint

ASDA Mobile

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of ASDA complaints. If your complaint is not resolved by ASDA, you can then package it up and send it to the CISAS.

Start your complaint

ASDA Opticians

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of ASDA complaints. If your complaint is not resolved by ASDA, you can then package it up and send it to the Optical Consumer Complaints Service.

Start your complaint

ASDA Pet Insurance

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of ASDA complaints. If your complaint is not resolved by ASDA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

ASDA Petrol Stations

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all two levels of ASDA complaints.

Start your complaint

ASDA Supermarket

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all three levels of ASDA complaints.

Start your complaint

ASDA Travel Insurance

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of ASDA complaints. If your complaint is not resolved by ASDA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Helping you with ASDA

About

From its creation following the merger of Asquith supermarkets and Associated Dairies in 1965, Asda has grown to become the second largest supermarket chain in the UK by market share, with more than 550 stores. In 1990, Asda introduced its own-brand George clothing line. Since 1999, Asda has been a subsidiary of US grocery giant Walmart.

Frequently Asked Questions about ASDA

How do I make a ASDA complaint using resolver?

If you want to make a complaint about ASDA in the Telecoms using resolver, then the process could not be simpler. All you do answer a few simple questions as resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the ASDA complaint. If you wish to continue with your complaint, we will help you create an email to send to ASDA. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.

How does resolver keep records of my ASDA complaint?

resolver records all your details about your ASDA complaint in a detailed case file. we also keep a record of any correspondence you send via resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond ASDA

Is it free to make a ASDA complaint via resolver?

Absolutely. Making any complaint via resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Testimonials

First class service. Our complaint had been going on for many weeks. Contacted Resolver and all sorted very quickly. We are very impressed and grateful.
Carole Dean via facebook

Flight delay to the USA for me and 2 friends. One tried a year ago to look into resolving and concluded too difficult with little chance of success. Set forward RESOLVER and, with a little chaser, €600 each!! Thank you so much!!!
Primogenesis via facebook

Just a short note to thank you for your assistance in reclaiming charges for a Lloyds select account which I had for 14 years. Lloyds bank telephoned me back on Tuesday evening and we went through the details. He phoned me at 10pm and agreed to pay me back £1443.00 including interest.
Eddie Morgan via email

Contact Details

To view the ASDA contact details press the button below


View ASDA complaints Contact Details

Want to start a complaint about ASDA?

Get started

MAKE A COMPLAINT

GET STARTED
How does resolver work?

Bespoke consumer guides

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Screenshot 1

Simple, flexible templates

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Screenshot 2

All complaint correspondence recorded

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.

Screenshot 3

What’s a case file?

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.

Screenshot 4

What are your next steps?

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Infog image