ASDA complaints

If you are having problems with ASDA and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

the company replies to our users promptly
our users are happy with the outcomes of their cases
our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by ASDA.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

ASDA provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,575,574 users had to say

Resolver is brilliant and easy to use, helped me solve a problem I had with a supermarket after losing my receipt. Got a refund and I got a £20 gift card, I would recommend Resolver to anyone. Excellent at solving problems
Gillian BR via facebook

Thanks Resolver!!! Sorted out a problem I had with Asda right away!!! Cheers!!!
Bruce P via email

Had a problem with manky potatoes from Asda and Resolver sorted it with no probs
Andre O via facebook

Got my ASDA giftcard problem fixed by Resolver. Thanks Resolver very good service A****
Helena H via facebook

After a £600 bill from Vodafone and getting nowhere on my own, by using your service, I was given a full refund within 3 days as well as having my tariff reduced. I wouldn't have been able to achieve this outcome without Resolver.
Ronnie M via facebook

O2 have seen sense and released me! Pretty sure it's down to Resolver, so a big hi-five your way!
Green B via twitter

O2 have agreed to refund the erroneous charges they made.... I got my money back, so happy, and very impressed with your website!
Alison via email

The tools make it really easy to raise an official complaint. I escalated the complaint explaining that all of the conversations were being logged on the site. They settled my complaint very quickly after the escalation. I highly recommend using this site to complain if you've hit a brick wall with a company.
Heather L via facebook

Fantastic service, helped us get a refund on our PPI, cannot thank Resolver enough for their great website and easy to use templates to make the claim. Thank you so much.
Ian Melluish via facebook

ASDA provides

Using Resolver, you can submit an issue about 6 services offered by ASDA. Your case will be sent to the correct person or team at ASDA and escalated at the correct times, to the correct person, if required.

ASDA Supermarket

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of ASDA complaints.

Start your complaint

ASDA Home Delivery

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of ASDA complaints.

Start your complaint

ASDA Petrol Stations

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of ASDA complaints.

Start your complaint

ASDA Opticians

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of ASDA complaints. If your complaint is not resolved by ASDA, you can then package it up and send it to the Optical Consumer Complaints Service.

Start your complaint

ASDA Loyalty cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of ASDA complaints.

Start your complaint

ASDA Energy Comparison

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of ASDA complaints. If your complaint is not resolved by ASDA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about ASDA?

Raise it for free via Resolver

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Helping you with ASDA

How do I make a ASDA complaint using Resolver?

If you want to make a complaint about ASDA using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my ASDA case file work?

Resolver allows you to keep a record of any email correspondence sent between you and ASDA, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with ASDA, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a ASDA complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the ASDA contact details press the button below

View ASDA complaints contact details

About

To help you get the best response from your ASDA complaint Resolver guides you through every step of the process.

To help you get the best response from your ASDA complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your ASDA complaint.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

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