ASDA complaints
4.9/10
Resolver Score
Our users say this company is OK, but there's room to improve!
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Here's what some of our 3,297,873 users had to say
ASDA provides
Using Resolver, you can submit an issue about 6 services offered by ASDA. Your case will be sent to the correct person or team at ASDA and escalated at the correct times, to the correct person, if required.
ASDA Supermarket
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of ASDA complaints.
ASDA Home Delivery
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of ASDA complaints.
ASDA Petrol Stations
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of ASDA complaints.
ASDA Opticians
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of ASDA complaints. If your complaint is not resolved by ASDA, you can then package it up and send it to the Optical Consumer Complaints Service.
ASDA Energy Comparison
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of ASDA complaints. If your complaint is not resolved by ASDA, you can then package it up and send it to the Financial Ombudsman Service.
ASDA Loyalty cards
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of ASDA complaints.
Helping you with ASDA
How do I make a ASDA complaint using Resolver?
If you want to make a complaint about ASDA using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.
How does my ASDA case file work?
Resolver allows you to keep a record of any email correspondence sent between you and ASDA, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with ASDA, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.
Is it free to make a ASDA complaint via Resolver?
Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).
Contact details
To view the ASDA contact details press the button below
View ASDA complaints contact detailsAbout
To help you get the best response from your ASDA complaint Resolver guides you through every step of the process.
To help you get the best response from your ASDA complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.
In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your ASDA complaint.
Working with
With Resolver you can send your case to key ombudsmen and regulators including:
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