Television - Offer availability issue
Who is your issue with?
Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
The terms of your contract are binding on both you and your provider. This means that if you think your provider is in breach of the contract (for example, if they’re delivering a service at a price other than what was agreed), you should be allowed to leave your contract without a penalty.
If you’ve signed up to a contract having been told that you’ll be getting a certain offer, you should expect the service you receive to be as described. If it isn’t, you should be able to leave your contract without paying an exit fee. In some circumstances, the service provider may offer you a price reduction.
However, it’s worth knowing that if an employee has made a mistake in offering you a deal that isn’t available in your area, for example, you can’t realistically demand that the service provider honour the offer. That being said, you shouldn’t be left out of pocket as a result.
According to the Consumer Rights Act, any information given to you that you take into account when making a decision about entering into a contract is to be considered a binding part of the contract. If you discover that you’ve been misled or badly informed, you have the right to demand that the mistake be rectified, or, where this isn’t possible, you have the right to end the contract or demand a reduction in price.
If you discover that you’re not getting the deal you saw in promotional materials, it’s important that you contact the service provider as soon as possible.
If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.
Find the best rights for you
We have 5,216 pages of rights advice for you covering 7,115 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.