If you are having problems with Sky and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Sky.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,444,559 users had to say

I found Resolver by accident. Totally frustrated with Sky's customer phone line, and certain I could die waiting in the queue, I used Resolver to try and get some sort of action on my complaint. A first rate website as within a week Sky finally agreed on a refund for their appalling service, (and far too much prevarication), and I am absolutely certain that none of this would have been possible if I had continued to struggle on alone. Resolver has now been recommended to my friends and family!
Geraldine Courtney via facebook
Hi, I just got confirmation that Sky have accepted my cancellation AND apologised - this must be a first. All power to you at Resolver - spread the word, I will
Bernard Barwick via email
Dear Resolver Just wanted to say thank you for helping me get 800 euros compensation from Easy Jet for a delayed flight. You would never know that you are entitled to it from the leaflet they hand out to delayed passengers - am attaching a copy. Only the very small print at the back lets you know that you may have some rights under the EU regulations. If it hadn't been for your site I wouldn't have known I was entitled to anything and without the easy to use wizard, may never have even tried to claim. So very many thanks.
Helen Sunderland via email

Sky provides

Using Resolver, you can submit an issue about 4 services offered by Sky. Your case will be sent to the correct person or team at Sky and escalated at the correct times, to the correct person, if required.

Sky Broadband

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Sky complaints. If your complaint is not resolved by Sky, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

Sky Home Phone

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Sky complaints. If your complaint is not resolved by Sky, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

Sky Television

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Sky complaints. If your complaint is not resolved by Sky, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

Sky Sky Mobile

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Sky complaints. If your complaint is not resolved by Sky, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

Want to start a complaint about Sky?

Raise it for free via Resolver

Frequently asked questions about Sky

How do I make a Sky complaint using Resolver?

If you want to make a complaint about Sky using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Sky case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Sky, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Sky, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Sky complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Sky contact details press the button below

View Sky complaints contact details

About

Sky is officially known as British Sky Broadcasting and has delivered a satellite broadcasting television service since 1990. Its paid subscription TV services offer HD digital satellite packages, pay-per-view movies and sports fixtures. The Sky+ package also allows customers to record programmes and to access a wide range of on-demand television. As well as TV, Sky provides broadband internet and fixed-line telephone facilities.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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