If you want to know how to complain about estate agents, letting agents, or a Housing Associations then you can use the resolver system to help you solve your property problem as quickly and painlessly as possible.
Resolver is not affiliated to, linked with or otherwise endorsed by any of the organisations within the Property sector, or any of the companies or organisations that you can raise an issue with via us.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
We have 287 pages of rights guides for you covering 1341 companies in the Property sector. Feel free to browse these pages - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of consumer rights information.
Start by telling us the name of the company or organisation you have an issue with.
Yes, The Property Ombudsman (TPO) is available for independent conflict resolution and is committed to raising service standards in the residential property sector.
Yes, the Property Ombudsman is there to handle complaints with your Housing Association. You should initially raise a complaint with the Housing Association, then if the issue cannot resolve they will appoint a local representative to help resolve the issue. If the issue cannot be resolved then you can escalate your case to the Housing Ombudsman.
Any landlord and letting agent has been required to hold deposits for assured shorthold tenancy agreements since 2007 in a tenancy deposit scheme.
There are three of these schemes - Mydeposits, The Dispute Service and The Deposit Protection Service.
A landlord or letting agent has 30 days to tell you where your deposit is stored. If a landlord or letting agency is shown not to have complied with the deposit protection scheme, then they are obliged to pay the tenant three times the value of the deposit within 14 days. resolver can make this process easier every step of the way.
Explains your rights to you - We keep it simple, so there’s no confusion
You’ll find no legal jargon in our consumer guides, just solid, straightforward comprehensive consumer rights information. Plus, our consumer guides are tailored specifically for every type of issue.
Helps you prepare emails - Our templates are proven to get responses
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Lets you record all your communications - Keep a copy of everything that’s said with your issue
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.
Creates a case file for you - Save and upload all relevant communication and documents
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.
Lets you know when to escalate your complaint - Our system knows the next steps to take to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.