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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Hartlepool Borough Council.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Hartlepool Borough Council provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,654,313 users had to say

Really good website, helped me with my parking ticket complaint.
Kevin T via facebook
Resolver sorted out my problem with a parking fee, which was was returned to me. Great work, well done, many thanks.
Tony M via facebook
Well done Resolver, you came through for me again. Without your help I would not have been refunded the £10.50 excess parking fee I had paid in error in August. I was refused a refund twice with identical stock emails but once I progressed through the process using Resolver, they agreed to refund as a gesture of goodwill. It's not the sum of money it's the principle. Thank you very much
Rosie M T via facebook
Just a thank you to say without you I would not have resolved my issue with Brittania Parking. I tried to challenge the fine on their website but it wouldn’t let me submit. I looked on line and found Resolver and I have just had a letter from Brittania to say they’ve dropped the charge. Thank you so much!
Ellie F via email
Quick and easy resolution with SmartParking - thank you.
Joanne H via facebook
I used this for a complaint to social services. There are reminders when you need to take action and immediately sends your message/complaint to the appropriate person within an organisation. There are many businesses and companies that can be contacted in this way. My complaint went to the Ombudsman who have now dealt with my complaint satisfactorily. I would definitely use this again and recommend it to anyone.
Hazel C via trustpilot
I used this for a complaint to social services. There are reminders when you need to take action and immediately sends your message/complaint to the appropriate person within an organisation. There are many businesses and companies that can be contacted in this way. My complaint went to the Ombudsman who have now dealt with my complaint satisfactorily. I would definitely use this again and recommend it to anyone.
Hazel C-D via trustpilot
Excellent service,very helpful with my complaint against Yodel I pursue a complaint with Yodel for four months and it was only when I used the resolver site that things moved forward to a successful outcome,thank you.
Helen W via facebook
I can't thank resolver enough. Twice I have had calls from Chief Executives offices to resolve issues. It would never been escalated so quickly without resolver. I recommend them to anyone who mentions complaining!! Big thanks!
Kim Hicks via facebook

Hartlepool Borough Council provides

Using Resolver, you can submit an issue about 13 services offered by Hartlepool Borough Council. Your case will be sent to the correct person or team at Hartlepool Borough Council and escalated at the correct times, to the correct person, if required.

Hartlepool Borough Council Child services & schools

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Hartlepool Borough Council complaints.

Start your complaint

Hartlepool Borough Council Libraries

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Hartlepool Borough Council complaints.

Start your complaint

Hartlepool Borough Council Planning permission - Decision issues

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Hartlepool Borough Council complaints. If your complaint is not resolved by Hartlepool Borough Council, you can then package it up and send it to the Planning Inspectorate.

Start your complaint

Hartlepool Borough Council Planning permission - Staff conduct

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Hartlepool Borough Council complaints.

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Hartlepool Borough Council Adult services

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Hartlepool Borough Council complaints.

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Hartlepool Borough Council Council Tax

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Hartlepool Borough Council complaints.

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Hartlepool Borough Council Environmental

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Hartlepool Borough Council complaints.

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Hartlepool Borough Council Freedom of information

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Hartlepool Borough Council complaints. If your complaint is not resolved by Hartlepool Borough Council, you can then package it up and send it to the Information Commissioner’s Office .

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Hartlepool Borough Council Policy

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Hartlepool Borough Council complaints.

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Hartlepool Borough Council Reporting

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Hartlepool Borough Council complaints.

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Hartlepool Borough Council Transport

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Hartlepool Borough Council complaints.

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Hartlepool Borough Council Housing

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Hartlepool Borough Council complaints. If your complaint is not resolved by Hartlepool Borough Council, you can then package it up and send it to the Housing Ombudsman.

Start your complaint

Hartlepool Borough Council Trading Standards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Hartlepool Borough Council complaints.

Start your complaint

Want to start a complaint about Hartlepool Borough Council?

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Helping you with Hartlepool Borough Council

How do I make a Hartlepool Borough Council complaint using Resolver?

If you want to make a complaint about Hartlepool Borough Council using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Hartlepool Borough Council case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Hartlepool Borough Council, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Hartlepool Borough Council, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Hartlepool Borough Council complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Hartlepool Borough Council contact details press the button below

View Hartlepool Borough Council complaints contact details

About

To help you get the best response from your Hartlepool Borough Council complaint Resolver guides you through every step of the process.

To help you get the best response from your Hartlepool Borough Council complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Hartlepool Borough Council complaint.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved