If you have a complaint with public services including the Passport Office, HM Border Force, the DVLA, your local authorities, your university or you have received a parking ticket (PCN), then resolver can help. Whether it’s a problem with schools, parking, healthcare, care homes, social services, or even the bins on your street, using resolver can simplify the process that will get your issue listened to. 


We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Helping you with the Public Services sector

You can raise issues with 1094 companies in the Public Services sector
Key companies include:


All companies in the Public Services sector:

a  b  c  d  e  f  g  h  i  j  k  l  m  n  o  p  q  r  s  t  u  v  w  x   y  z  
b
c
h
l
m
n
s
u
w

We have 440 pages of rights guides for you covering 1094 companies in the Public Services sector.
Feel free to browse these pages - they're all listed below.

a  b  c  d   e  f  g   h  i   j   k   l  m   n   o   p  q   r   s  t  u  v   w   x   y   z  
c
e
p
s
u

Who do you have an issue with?

Raise it for free via Resolver

Working with ombudsmen

With Resolver you can send your case to all key ombudsmen including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Phonepay p lus The retail ombudsman 1

Resolver is a member of

Advice u k Trust mark C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

We do use cookies, but only to provide you with a better experience.