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Public service complaints

Who do you have an issue with?

If you have a complaint with public services including the Passport Office, HM Border Force, the DVLA, your local authorities, your university or you have received a parking ticket (PCN), then resolver can help. Whether it’s a problem with schools, parking, healthcare, care homes, social services, or even the bins on your street, using resolver can simplify the process that will get your issue listened to. 

Helping you with the Public Services sector

You can raise issues with 696 companies in the Public Services sector

Key companies include:

Please note:
Resolver is not affiliated to, linked with or otherwise endorsed by any of the organisations within the Public Services sector, or any of the companies or organisations that you can raise an issue with via us.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

All companies in the Public Services sector:

Your rights

We have 441 pages of rights guides for you covering 696 companies in the Public Services sector. Feel free to browse these pages - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of consumer rights information.

Start by telling us the name of the company or organisation you have an issue with.

Rights Finder:
Who do you have an issue with?

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Frequently Asked Questions about Public Services

PCN Notices 

resolver can help you raise an appeal against your Parking Charge Notification (PCN). Simply choose the relevant local authority in the system and start your complaint. If you cannot resolve the issue, then your case will be automatically passed through to the Traffic Penalty Tribunal for independent assessment.  

What if you have an issue with your passport?

resolver has HM Passport Office in the service, so if your passport is delayed or you are concerned about when your passport will turn up, raise and record your issue with resolver. 

What if you have an issue with your driving licence application

You can submit your case to DVLA via resolver and we can help you record and manage you case against the DVLA from a simple 'where is my driving licence?' to appealing the decisions of the DVLA.

How do I know whether to complain to my local council or a national service?

Most day-to-day public services are provided for on a local level, so if you want to make a complaint about your bins, recycling, parking tickets, schools, council tax or social services, your local authority will be your first port of call.

Public services that are provided on a national level include the National Health Service (NHS), the Department for Work and Pensions (DWP) and Revenue and Customs for tax issues (HMRC).

Who do I contact to challenge a parking fine?

You’ll first need to contact your local authority if you wish to contest a parking fine (or the Roads Service in Northern Ireland). You should find details on how to do this on your penalty charge notice or on the website of the issuing local authority.

If your challenge to your parking fine fails, you can take your complaint to an independent parking tribunal. In England and Wales this is either the Traffic Penalty Tribunal or the Parking and Traffic Appeals Service (PATAS) in London. In Scotland it’s the Scottish Parking Appeals Service. In Northern Ireland it’s the Traffic Penalty Tribunal.

I have a planning permission complaint. Who do I need to contact?

If you’ve had planning permission refused, or have an issue with plans of a neighbour or business in the area, you’ll need to take up your issue with the Planning Inspectorate in Bristol.

Who regulates local authorities?

If you’ve exhausted all complaints procedures within your local authority, then you can take up your complaint about a local public service with the Local Government Ombudsman.

The Local Government Ombudsman operates in England, while Wales has the Public Services Ombudsman, Scotland the Scottish Public Services Ombudsman and Northern Ireland the Northern Ireland Ombudsman.

How do I complain to the Local Government Ombudsman?

If you’re not happy with the outcome of a complaint to a local authority, then you can write to the Local Government Ombudsman, or ask a councillor to do so on your behalf. resolver will help you with your complaint at every stage.

How we can help

Explains your rights to you - We keep it simple, so there’s no confusion

You’ll find no legal jargon in our consumer guides, just solid, straightforward comprehensive consumer rights information. Plus, our consumer guides are tailored specifically for every type of issue.

Helps you prepare emails - Our templates are proven to get responses 

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Lets you record all your communications - Keep a copy of everything that’s said with your issue

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.

Creates a case file for you - Save and upload all relevant communication and documents

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.

Lets you know when to escalate your complaint - Our system knows the next steps to take to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Who do you have an issue with?

How does resolver work?

Bespoke consumer guides

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

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Simple, flexible templates

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

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All complaint correspondence recorded

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.

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What’s a case file?

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.

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What are your next steps?

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

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