Waste management - Queue times
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
- Your local authority is responsible for ensuring a safe and pleasant local environment
- You can use Resolver to raise and manage your issue.
- If your issue is not resolved within 12 weeks, you have the right to escalate your case to the Local Government Ombudsman
- The Local Government Ombudsman is responsible for independent assessment of your issue, and can make a decision on how it is resolved
Bins and recycling
Your local authority is obliged to collect two types of recyclable waste, separated from your household rubbish. If a householder does not follow the requirements, the council can refuse to collect their rubbish.
In addition to the normal collection of waste, your local authority might also offer a special collection service for bulky household goods.
Some local authorities offer commercial-waste collection services to businesses and other institutions. There is normally a charge for this.
As each local authority’s waste-collection policy differs, it is important to contact your council to find information on the services that apply in your area.
Find the best rights for you
We have 5,147 pages of rights advice for you covering 7,099 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.