Please read this document carefully before using resolver.co.uk, the Resolver app, or the Resolver email service.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Resolving Limited, 52 Lant Street, London, SE1 1QP.
Our nominated representative for the purpose of the Act is James Walker.
We may collect and process the following data about you:
The information you give us. You may give us information about you by filling in forms on www.resolver.co.uk (our site), on the Resolver iOS or Android apps (our apps), or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site, our apps, subscribe to our service, participate in discussion boards or other social media functions on our site, create a Resolver Email Service account or use our suggestions service and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, photograph.
Information we collect about you. With regard to each of your visits to our site or our apps we may automatically collect the following information:
We may use the following Google Analytics features:
You may opt-out of the Google Analytics features we use, including through Ads Settings, Ad Settings for mobile apps, or via the browser extension provided by Google Analytics' currently available opt-outs.
The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser) or may remain on your computer until you delete them or until a defined period of time has passed.
We use information held about you in the following ways:
The information you give to us. We will use this information:
Information we collect about you. We will use this information:
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We will disclose the information you provide (including personal information), to the company / organisation that you raise your complaint with. We may also pass this information to the associated regulator / ombudsman.
By submitting personal information on our site, you consent to us using aggregated anonymised data to monitor the effectiveness of specific companies complaints resolution processes. We may pass this information to these specific companies in order to allow them to evaluate their complaints handling performance, as well as to MoneySavingExpert.com Limited (“MoneySavingExpert.com”). MoneySavingExpert.com may use this information for the purposes of:
Where you’ve given your express permission for MoneySavingExpert.com to contact you, MoneySavingExpert.com may contact you about information and deals, including products and services and/or switching to an alternative product or service providers that may be of interest to you.
We do work with analytics and search engine providers that assist us in the improvement and optimisation of our site.
You also consent to our provision of supporting data derived from software analysis of your complaint to such service provider(s) who are the subject of your complaint, to facilitate and expedite in it's efficient resolution
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password for your account (including any Resolver Email Service account), you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at our Help Centre.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.