Resolver is a completely free service for consumers to use. We do not display any adverts and we will not try to sell you any services. Our view is that we should treat everyone how we ourselves would want to be treated.
We work with organisations that are focused on delivering a better experience for their customers. These organisations promote Resolver to their customers – giving them a simple, guided route to raise their complaint. This standardised process helps companies deal with complaints faster and more effectively. We also use the insight that we learn to help organisations improve their services. We never use any personal data, but use trends to help work out how organisations can improve. By doing this we can ensure we all receive better services.
We will never share your personal data, except with moneysavingexpert.com (if you sign up to their newsletter) and to the organisation you have an issue with or to whom you escalate your case.