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Why we are free

Resolver is free to use

Resolver is a completely free service for consumers to use. We do not display any adverts and we will not try to sell you any services. Our view is that we should treat everyone how we ourselves would want to be treated.

How we generate revenue

We work with organisations that are focused on delivering a better experience for their customers. These organisations promote Resolver to their customers – giving them a simple, guided route to raise their complaint. This standardised process helps companies deal with complaints faster and more effectively. We also use the insight that we learn to help organisations improve their services. We never use any personal data, but use trends to help work out how organisations can improve. By doing this we can ensure we all receive better services.

Data sharing

We will never share your personal data, except with Moneysavingexpert.com (if you sign up to their newsletter) and to the organisation you have an issue with or to whom you escalate your case.

Who do you have an issue with?

How does resolver work?

Bespoke consumer guides

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

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Simple, flexible templates

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

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All complaint correspondence recorded

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.

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What’s a case file?

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.

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What are your next steps?

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

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