You’re likely to have engaged the services of lawyers or solicitors for dealing with mortgages, tax issues (particularly if you’re self-employed), divorce, inheritance and wills. You may have worked with law firms over the drawing up of contracts or for arbitration with employees or clients. If you have a complaint with any legal services, resolver will guide you through the complaints process
Resolver is not affiliated to, linked with or otherwise endorsed by any of the organisations within the Legal sector, or any of the companies or organisations that you can raise an issue with via us.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
We have 105 pages of rights guides for you covering 258 companies in the Legal sector. Feel free to browse these pages - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of consumer rights information.
Start by telling us the name of the company or organisation you have an issue with.
If you wish to take your legal service complaint beyond the firm you have an issue with, you can raise it with LeO, the Legal Ombudsman.
As with most ombudsmen, you’ll need to wait eight weeks after you’ve first complained to the company you have an issue with.
The Legal Ombudsman can only investigated service-quality complaints, and is not empowered to say whether legal advice is sound or not. It is also unable to deal with matters of negligence, as it is a consumer advice service rather than a legal one.
Explains your rights to you - We keep it simple, so there’s no confusion
You’ll find no legal jargon in our consumer guides, just solid, straightforward comprehensive consumer rights information. Plus, our consumer guides are tailored specifically for every type of issue.
Helps you prepare emails - Our templates are proven to get responses
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Lets you record all your communications - Keep a copy of everything that’s said with your issue
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.
Creates a case file for you - Save and upload all relevant communication and documents
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.
Lets you know when to escalate your complaint - Our system knows the next steps to take to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.