Cardiff Civil and Family Justice Centre is currently not responding to complaints via Resolver.
As a result, HMCTS is unable to consider complaints raised with Cardiff Civil and Family Justice Centre via Resolver.
If you decide to use Resolver, you'll still be able to access our rights guides and template letters.
Please contact HMCTS directly in addition to making a Resolver case. Sorry for the inconvenience.
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Having problems with Cardiff Civil and Family Justice Centre? Use Resolver to make a complaint.
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How do I make an HMCTS complaint using Resolver?
If you want to make a complaint about HMCTS using Resolver, then the process could not be simpler. All you need to do is answer a few simple questions to identify the type of complaint you wish to make. We will then offer you our initial advice on how to proceed with the complaint. If you wish to continue with your complaint, we will help you create an email to send to HMCTS. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.
What issues can HMCTS help with?
If you wish to raise a complaint about the conduct of HMCTS, you can do so about:
- How HMCTS admin staff handled your case
- The facilities offered by HMCTS
Can I complain about the outcome of my case?
No - you cannot use Resolver to challenge a judicial decision. In this case, you should seek legal advice about how to appeal.
Is it free to make a complaint to HMCTS via Resolver?
Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national rate call).
How does Resolver keep records of my HMCTS complaint?
Resolver records all your details about your HMCTS complaint in a detailed case file. We also keep a record of any correspondence you send via Resolver and any phone calls you make using our app. We will also keep everything together in your case file.
To view the Cardiff Civil and Family Justice Centre contact details press the button belowView Cardiff Civil and Family Justice Centre complaints contact details
If you have a complaint about the HM Courts & Tribunals Service (HMCTS), you can raise the issue simply and effectively via Resolver
What HMCTS does - roles and responsibilities
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. It is also responsible for non-devolved tribunals in Scotland and Northern Ireland. HMCTS work with an independent judiciary to provide a fair, efficient and effective justice system.
HMCTS employs around 18,000 staff and operates from locations in England, Wales, Scotland and Northern Ireland.
A brief history of HMCTS
Her Majesty's Courts and Tribunals Service is an executive agency of the Ministry of Justice. It was created on 1 April 2011 by the merger of Her Majesty's Courts Service and the Tribunals Service.
It works from about 600 locations across the United Kingdom.