If you want to contact your water company or have an issue or complaint with them, you can use resolver to help you manage and resolve your issues for free. It is quick, simple and effective and helps you get results
Resolver is not affiliated to, linked with or otherwise endorsed by any of the organisations within the Water sector, or any of the companies or organisations that you can raise an issue with via us.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
We have 56 pages of rights guides for you covering 33 companies in the Water sector. Feel free to browse these pages - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of consumer rights information.
Start by telling us the name of the company or organisation you have an issue with.
Historically, Britain’s water companies have been reluctant to engage with customers’ complaints, taking advantage of the fact that it’s not always clear which companies are responsible for which water issues. The water industry has improved lately, however, and resolver will help make your water company complaints procedure simpler still.
When researching for resolver the water industry was the worst sector for publishing their contact details for complaints.
The Water Services Regulation Authority, or Ofwat, is responsible for regulating the behaviour of the water and sewerage industry in England and Wales.
There’s also the Consumer Council for Water (CCWater), an organisation that’s independent of both the water companies and Ofwat. CCWater was created specifically to provide advice and help to consumers with complaints about their water supply and will help you resolve your issue if it cannot be resolved with your water company.
Currently no. However, the water industry is looking to set up an ombudsman.
You can’t be deliberately cut off from a supply of fresh water - it’s one of the key pieces of the Guaranteed Service Standards agreement that was part of the deregulation of the industry in the 1980s.
Some water companies are fitting water meters. These are not complusory, although if you have one installed it cannot be removed. You also need to have a meter if you have a swimming pool or pond. A water meter will be installed in all new homes as a matter of course.
Explains your rights to you - We keep it simple, so there’s no confusion
You’ll find no legal jargon in our consumer guides, just solid, straightforward comprehensive consumer rights information. Plus, our consumer guides are tailored specifically for every type of issue.
Helps you prepare emails - Our templates are proven to get responses
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Lets you record all your communications - Keep a copy of everything that’s said with your issue
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.
Creates a case file for you - Save and upload all relevant communication and documents
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.
Lets you know when to escalate your complaint - Our system knows the next steps to take to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.