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Water complaints

Who do you have an issue with?

If you want to contact your water company or have an issue or complaint with them, you can use resolver to help you manage and resolve your issues for free. It is quick, simple and effective and helps you get results

Helping you with the Water sector

Your rights

We have 56 pages of rights guides for you covering 33 companies in the Water sector. Feel free to browse these pages - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of consumer rights information.

Start by telling us the name of the company or organisation you have an issue with.

Rights Finder:
Who do you have an issue with?

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Frequently Asked Questions about Water

I’ve heard that it’s difficult to make complaints to water companies. Is that true?

Historically, Britain’s water companies have been reluctant to engage with customers’ complaints, taking advantage of the fact that it’s not always clear which companies are responsible for which water issues. The water industry has improved lately, however, and resolver will help make your water company complaints procedure simpler still.

When researching for resolver the water industry was the worst sector for publishing their contact details for complaints. 

Who regulates the water industry?

The Water Services Regulation Authority, or Ofwat, is responsible for regulating the behaviour of the water and sewerage industry in England and Wales.  

Anybody else?

There’s also the Consumer Council for Water (CCWater), an organisation that’s independent of both the water companies and Ofwat. CCWater was created specifically to provide advice and help to consumers with complaints about their water supply and will help you resolve your issue if it cannot be resolved with your water company. 

Is there a water ombudsman?

Currently no. However, the water industry is looking to set up an ombudsman. 

Can you be cut off for non-payment of your water bill?

You can’t be deliberately cut off from a supply of fresh water - it’s one of the key pieces of the Guaranteed Service Standards agreement that was part of the deregulation of the industry in the 1980s.

Are water meters compulsory?

Some water companies are fitting water meters. These are not complusory, although if you have one installed it cannot be removed. You also need to have a meter if you have a swimming pool or pond. A water meter will be installed in all new homes as a matter of course. 

How we can help

Explains your rights to you - We keep it simple, so there’s no confusion

You’ll find no legal jargon in our consumer guides, just solid, straightforward comprehensive consumer rights information. Plus, our consumer guides are tailored specifically for every type of issue.

Helps you prepare emails - Our templates are proven to get responses 

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Lets you record all your communications - Keep a copy of everything that’s said with your issue

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.

Creates a case file for you - Save and upload all relevant communication and documents

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.

Lets you know when to escalate your complaint - Our system knows the next steps to take to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Who do you have an issue with?

How does resolver work?

Bespoke consumer guides

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

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Simple, flexible templates

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

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All complaint correspondence recorded

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.

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What’s a case file?

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.

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What are your next steps?

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

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