If you are having problems with United Utilities and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
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Our users say it's really easy to get things sorted with this company.

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Resolver is not affiliated to, linked with or otherwise endorsed by United Utilities.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
United Utilities provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple!

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 2,791,667 users had to say

Big, big help with the water company. Really easy to use, frequent updates, and in my case a great resolution!
Larissa S via facebook
Helped settle a dispute with the water company after many mains pipe leaks, gave advice on my rights and managed to get me compensation.
Geoff M via facebook
After 2.5 years fighting the water company over an incorrect water bill through debt collection agencies I joined Resolver. Within 2 weeks the issue had been dealt with and resolved with the water company admitting that I wasn't liable. I can't recommend Resolver highly enough. It just goes to show, companies do not like to deal with you on a one to one basis.
Peter B via email
I have been battling with southern water and south east water for over a year. With lengthy phone calls and writing to them without any sign of the issue being resolved. So, feeling angry and frustrated went online a found this. Within a couple of hours have had the problem sorted! Please, if you have any issues with anything please call them. It's all free and they are amazing. Happy New year.
Annette Ehran via facebook
After 2.5 years with fighting with a company over an incorrect bill through debt collection agencies I joined Resolver. Within 2 weeks the issue had been dealt with and resolved with them admitting I was not liable. I cant recommend this company highly enough.
Peter B via trustpilot
I can't thank resolver enough. Twice I have had calls from Chief Executives offices to resolve issues. It would never been escalated so quickly without resolver. I recommend them to anyone who mentions complaining!! Big thanks!
Kim Hicks via facebook
Hammersmith & Fulham took seven weeks to investigate and respond to Marcus’ complaint but found in his favour and cancelled the parking ticket. Marcus said: “This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!”
Marcus via email
Outstanding!
Fiona Price via facebook
An excellent service run by professional people
Dave Duncan via facebook

United Utilities provides

Using Resolver, you can submit an issue about 2 services offered by United Utilities. Your case will be sent to the correct person or team at United Utilities and escalated at the correct times, to the correct person, if required.

United Utilities Water

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of United Utilities complaints. If your complaint is not resolved by United Utilities, you can then package it up and send it to the WATRS Water Redress Scheme.

Start your complaint

United Utilities Waste water

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of United Utilities complaints. If your complaint is not resolved by United Utilities, you can then package it up and send it to the WATRS Water Redress Scheme.

Start your complaint

Want to start a complaint about United Utilities?

Raise it for free via Resolver

Helping you with United Utilities

How do I make a United Utilities complaint using Resolver?

If you want to make a complaint about United Utilities using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my United Utilities case file work?

Resolver allows you to keep a record of any email correspondence sent between you and United Utilities, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with United Utilities, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a United Utilities complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the United Utilities contact details press the button below

View United Utilities complaints contact details

About

To help you get the best response from your United Utilities complaint Resolver guides you through every step of the process.

To help you get the best response from your United Utilities complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your United Utilities complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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