Resolver isn’t just about sorting out problems and complaints. We want to help businesses be the best they can be. Our suite of paid-for business services covers a range of solutions designed to build a stronger, loyal customer base in challenging times.
From data insight to software solutions for complaint management, our business services can be tailored to the needs of international corporations, regulators and Government bodies and small to medium enterprises.
Resolver has one of the biggest data sets covering the issues that consumers seek help with in practically every sector in the UK. Therefore, Resolver Data allows you to access extensive and actionable insights into how other brands in your sector are performing. In addition, our packages help businesses understand what motivates their customers, what they want from the business and how to spot trends and patterns allowing them to avoid problems in the future.
People who need extra help and support often find the process of sorting out a problem a challenge. Our Resolver Care+ package allows businesses and organisations to identify people who might fall into more vulnerable categories even if they don’t specify their needs. Our software helps businesses prioritise and manage these problems and complaints quickly and definitively.
Resolver’s users will be able to review businesses, which in turn allows firms to hear directly from their customers about the things that they are doing well – and identify problems before they become difficult or costly to tackle. The best in customer feedback given in real time.
Bringing together tailored packages of Resolver’s business services, Resolver Prime allows businesses to own their own pages on the website, with guidance and information for people wanting to get in touch with them, data insights and benchmarking and software solutions for all aspects of the consumer complaint and communications process.
At Resolver, we don’t believe that complaint volume in isolation is a fair measure of how a business or organisation is performing. From the beginning to the end of the process, our users are asked how their complaint is going or if their problem is sorted out. Using this information, Resolver Recognised allows us to build the most wide-ranging overview of how businesses are performing.
The best performing businesses in each sector can achieve Resolver Recognised accreditation too.
From first contact to the end of the complaint or problem-solving process, MRH helps businesses large or small manage the whole process of sorting out a dispute, successfully and effectively. Our tailored software is already used by regulators, Ombudsmen and leading businesses. Created specifically to help businesses manage every part of the process of dispute resolution, MRH is designed to help businesses get the right result every time. To find out more, please visit myresolutionhub.com
To find out how Resolver Business can help you, please email email@example.com