Resolver provides consumers with one place and one process to raise and resolve their issues, and businesses are key to achieving that
When your customers visit Resolver, they are using us because they have had a bad experience of some sort - and they need care and attention. We make sure that consumers who come to Resolver are put straight through to the right people, people who can help that customer and ensure they remain loyal and happy.
Resolver is a free service for the consumer and the business. We do not charge, we do not carry adverts and we do not sell personal customer data. We are there to be fair and reasonable, to help ensure your customer is happy and that you retain their loyalty and future business.
We're adding new market sectors to the Resolver system all the time and, when we do, we include all the key companies in a sector. As part of that, we build what we believe is the correct escalation procedure to ensure that your customers' issues are heard and addressed as quickly as possible, as this is often the last chance to retain them as a customer.
If you think there is something wrong with the escalation procedure, or would like to know precisely what the escalation procedure is for your company, then please email us from your business email address. We will happily explain the Resolver process in more detail and will work with you to ensure it is aligned with your procedures. Email firstname.lastname@example.org. And don't worry - there is no charge.
Companies are recognising that we are there to help resolve issues and keep them as a private matter between your and your customer.
If a customer's issue has not been responded to, our system will automatically send a nudge reminder via email and twitter. However, we only do this to remind you of a case that may have slipped under the radar of your customer service team; we're not trying to pester you.
In fact, if you get in touch with us via email@example.com, we may be able to work towards switching this aspect of our service off for your company.
Resolver has partnered with MoneySavingExpert.com to help change the way UK consumers complain - to the benefit, we believe, of both businesses and the British public.
To find out more about data protection, replying to a different email address than you already hold for a customer or for identification of the customer please read our frequently asked questions .