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Are you a business?

Resolver exists to help consumers raise and resolve issues with all their key services. 

Resolver provides consumers with one place and one process to raise and resolve their issues, and businesses are key to achieving that 

Helping you help your customers 

When your customers visit Resolver, they are using us because they have had a bad experience of some sort - and they need care and attention. We make sure that consumers who come to Resolver are put straight through to the right people, people who can help that customer and ensure they remain loyal and happy. 

It's private and it's free - what's not to like?

Resolver is a free service for the consumer and the business. We do not charge, we do not carry adverts and we do not sell personal customer data. We are there to be fair and reasonable, to help ensure your customer is happy and that you retain their loyalty and future business.  

Making it right 

We're adding new market sectors to the Resolver system all the time and, when we do, we include all the key companies in a sector. As part of that, we build what we believe is the correct escalation procedure to ensure that your customers' issues are heard and addressed as quickly as possible, as this is often the last chance to retain them as a customer.  

Help us help you

If you think there is something wrong with the escalation procedure, or would like to know precisely what the escalation procedure is for your company, then please email us from your business email address. We will happily explain the Resolver process in more detail and will work with you to ensure it is aligned with your procedures. Email support@resolver.co.uk. And don't worry - there is no charge. 

Do I have to reply to Resolver?

Companies are recognising that we are there to help resolve issues and keep them as a private matter between your and your customer. 

Automatic nudge emails and tweets

If a customer's issue has not been responded to, our system will automatically send a nudge reminder via email and twitter. However, we only do this to remind you of a case that may have slipped under the radar of your customer service team; we're not trying to pester you.

In fact, if you get in touch with us via support@resolver.co.uk, we may be able to work towards switching this aspect of our service off for your company.

Resolver and MoneySavingExpert.com

Resolver has partnered with MoneySavingExpert.com to help change the way UK consumers complain - to the benefit, we believe, of both businesses and the British public.

To find out more about data protection, replying to a different email address than you already hold for a customer or for identification of the customer please read our frequently asked questions

Who do you have an issue with?

How does resolver work?

Bespoke consumer guides

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

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Simple, flexible templates

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

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All complaint correspondence recorded

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.

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What’s a case file?

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.

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What are your next steps?

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

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