Shopping problems? If you have an issue with a purchase, from something to simple to luxury goods, find out your rights. Whether you've bought in person, online or via a catalogue then Resolver can help! The Resolver system simplifies the process of raising an issue and ensuring your complaint is heard and addressed - all for free!
Who is your issue with?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
You can raise issues with 870 companies in the Shops sector
Key companies include:
All companies in the Shops sector:
We have 123 pages of rights guides for you covering 870 companies in the Shops sector.
Feel free to browse these pages - they're all listed below.
Who do you have an issue with?
With Resolver you can send your case to key ombudsmen and regulators including:
Resolver is a member of
We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.
If you find something wrong with a company or our processes, tell us and we will put it right.
You can raise a complaint against Resolver via Resolver itself.