Shopping problems? If you have an issue with a purchase, from something to simple to luxury goods, find out your rights. Whether you've bought in person, online or via a catalogue then Resolver can help! The Resolver system simplifies the process of raising an issue and ensuring your complaint is heard and addressed - all for free!

Check out our new online shopping page for complete guidance. You can also read all of our popular rights guides too.


We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Helping you with the Shops sector

You can raise issues with 1049 companies in the Shops sector
Key companies include:


All companies in the Shops sector:

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We have 151 pages of rights guides for you covering 1049 companies in the Shops sector.
Feel free to browse these pages - they're all listed below.

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Who do you have an issue with?

Raise it for free via Resolver

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved