Petrol stations - Vehicle not cleaned

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There is a duty of care for them to wash your cars with care and skill and to deliver a reasonable service. As part of that it is reasonable to expect the car to be cleaned, however, reasonable is based on the price that you pay. A £2 quick wash should not give you the same level of cleaning as a £20 car wash by hand.  When making a complaint consider what is reasonable.  If you feel that the quality has been below expectations you are entitled to ask for another wash and in extreme circumstances your money back.

You should know
  • Petrol pumps are checked for accuracy when they are installed and serviced
  • Trading Standards will also check the accuracy of pumps. If you experience issues, you should report the issue to your local Trading Standards. You can do this via resolver
  • All pricing should be clearly displayed to you before your purchase 
  • If you experience any problems, raise them while you are still at the petrol station and take down the name of the person that you spoke with. If your problem is not resolved at the station, you can raise a complaint via resolver

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