If you are having problems with Sainsbury's and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler. If you are are having problems with a Sainsbury's Bank product, use this link to make a complaint.

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Amber

4.7/10

Resolver Score

Our users say this company is OK, but there's room to improve!

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Sainsbury's.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,402,513 users had to say

I haven't yet had a result from my complaint to Sainsbury's Energy, however, I am so impressed with the Resolver site, it's clear, user-friendly pages, that I felt it worth shouting about! Nobody likes to spend life complaining, but, if sometimes you have no choice. Resolver has just made this process so much easier. Many Thanks to them for doing so. Ta Ta
Jae Evans via facebook
After a £600 bill from Vodafone and getting nowhere on my own, by using your service, I was given a full refund within 3 days as well as having my tariff reduced. I wouldn't have been able to achieve this outcome without Resolver.
Ronnie M via facebook
O2 have seen sense and released me! Pretty sure it's down to Resolver, so a big hi-five your way!
Green B via twitter
O2 have agreed to refund the erroneous charges they made.... I got my money back, so happy, and very impressed with your website!
Alison via email
The tools make it really easy to raise an official complaint. I escalated the complaint explaining that all of the conversations were being logged on the site. They settled my complaint very quickly after the escalation. I highly recommend using this site to complain if you've hit a brick wall with a company.
Heather L via facebook
Fantastic service, helped us get a refund on our PPI, cannot thank Resolver enough for their great website and easy to use templates to make the claim. Thank you so much.
Ian Melluish via facebook
Wow! Thank you so much. I emailed a retailer for a refund on headphones that were never delivered, over 20 times, yet had no joy. As soon as Resolver got involved I got my refund within hours.
Richy G via facebook
Resolver got cracking on my case really quickly. The following day the retailer I had an issue with was in touch and just a few days later I received a full refund. It was much easier than I expected to set up a case with Resolver and you can add to it later. Highly recommend Resolver, brilliant company to have on your side
Mel F via facebook
Really good and easy to use service. Helped me with an old PPI complaint and made it easy to put the paperwork together. It’s free, easy to use and I would highly recommend it for anyone who is considering complaining about a service or product.
Martyn S via facebook

Sainsbury's provides

Using Resolver, you can submit an issue about 6 services offered by Sainsbury's. Your case will be sent to the correct person or team at Sainsbury's and escalated at the correct times, to the correct person, if required.

Sainsbury's In-store shopping

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Sainsbury's complaints.

Start your complaint

Sainsbury's Online shopping

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Sainsbury's complaints.

Start your complaint

Sainsbury's Cafes

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Sainsbury's complaints.

Start your complaint

Sainsbury's Petrol Stations

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Sainsbury's complaints.

Start your complaint

Sainsbury's Nectar Card

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Sainsbury's complaints.

Start your complaint

Sainsbury's Mobile Phones

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Sainsbury's complaints.

Start your complaint

Want to start a complaint about Sainsbury's?

Raise it for free via Resolver

Helping you with Sainsbury's

How do I make a Sainsbury's complaint using Resolver?

If you want to make a complaint about Sainsbury's using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Sainsbury's case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Sainsbury's, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Sainsbury's, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Sainsbury's complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Sainsbury's contact details press the button below

View Sainsbury's complaints contact details

About

Sainsbury’s is the second-largest supermarket chain in the UK, with 17.7% of the British supermarket sector as of early 2014.

As well as conventional grocery retailing via its supermarkets, Sainsbury’s also offers smaller Sainsbury’s Local convenience stores, an online shopping service, Sainsbury’s Bank financial services, pharmacies, energy utilities and a mobile phone network.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved