e.on is a key supplier of energy (electricity and gas) for consumers in the UK. If you wish to contact e.on, using Resolver will help you manage your case, and ensure your issue is addressed simply and easily. Click 'get started' on the right hand side of the page to make a complaint.


Resolver is not affiliated to, linked with or otherwise endorsed by e.on.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

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e.on provides

Using Resolver, you can submit an issue about 4 services offered by e.on. Your case will be sent to the correct person or team at e.on and escalated at the correct times, to the correct person, if required.

e.on Gas

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of e.on complaints. If your complaint is not resolved by e.on, you can then package it up and send it to the Ombudsman Services.

Start your complaint

e.on Electricity

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of e.on complaints. If your complaint is not resolved by e.on, you can then package it up and send it to the Ombudsman Services.

Start your complaint

e.on Dual Fuel

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of e.on complaints. If your complaint is not resolved by e.on, you can then package it up and send it to the Ombudsman Services.

Start your complaint

e.on Boiler Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of e.on complaints. If your complaint is not resolved by e.on, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about e.on?

Raise it for free via Resolver

Helping you with e.on

I want to get hold of e.on customer services

resolver can help you contact e.on customer services for all your communications from simply changing your address to concerns over billing or a dispute.  The great thing is, if then something goes wrong and you are disatisfied you have a complete record of your case that you can send to the Ombudsman.

How do I make a complaint to e.on using resolver?

If you want to make a complaint about e.on using resolver, then the process could not be simpler. All you do answer a few simple questions as resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the e.on complaint. If you wish to continue with your complaint, we will help you create an email to send to e.on. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.

How does resolver keep records of my e.on complaint?

resolver records all your details about your e.on complaint in a detailed case file. we also keep a record of any correspondence you send via resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond e.on.

What if I cannot resolve my complaint with e.on

After 8 weeks of submiting an issue to e.on, you have the right to send your case to Ombudsman Services for electricity or gas disputes.  Ombudsman Services is there to independently assess your case for free.   resolver will remind you when to send your case file to the Ombudsman and can send it into the Ombudsman for you, for free.

Is it free to make a complaint to e.on via resolver?

Absolutely. Making any complaint via resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call), so probably free in your mobile call package.

What’s the best phone number to make an e.on complaint?

e.on has a raft of different phone numbers depending on your type of complaint, theoretically enabling you as a customer to get through to the right person more quickly.

How about getting in touch to make an e.on complaint via e-mail?

e.on offers various ways of getting in touch by e-mail - including via its own complaints webform. If you complain via resolver we will send the case for you, we can help you word your E.ON complaint as precisely as possible and we will ensure you have a complete record of your communicatons.

Does e.on have to report on its number of complaints?

Yes, under the Energy Complaints Handling Regulations of October 2008, all energy firms now report on their energy complaints.  You can find e.on complaints numbers here.

 

Contact details

To view the e.on contact details press the button below

View e.on complaints contact details

About

e.on customer services contact details

You can use Resolver to contact e.on customer services and record all your communications including your phone calls and to manage your case simply and easily for free. Alternatively, if you want to contact e.on directly their contact details are here.

Complaining to e.on

Resolver can also enables you to submit and manage your e.on complaint for free, quickly and simply. Resolver is a free, simple way to manage and resolve your complaint. 

What if you cannot resolve your case?

Eight weeks after submitting your e.on complaint, you can escalate your case to the ombudsman. For e.on, the ombudsman is Ombudsman Services. The Resolver system will remind you when to escalate your case and can send the case over to Ombudsman Services for free.

Submit your issue quickly and easily

If you need any advice with your issue, click 'Get Started' and find out your rights with Resolver. Once you’ve read your rights, if you then want to submit a case you can sign up and we will create you a case file to help you manage and resolve your issue.

e.on complaints

Under the Energy Complaints Handling Regulation of October 2008, e.on is required to report on the number of complaints it receives per quarter. Ofgem is the office of gas and electricity market – it regulates this market and asks e.on to report the number of complaints. Higher-level complaints data are available on its website, and it also provide an annual report highlight of the total number of complaints received. These reports do not include details of whether the issue was resolved to the customer satisfaction. When making a complaint to e.on about issues such as overbilling that you explain your issue, what you want to achieve and what e.on needs to do to resolve your complaint.

e.on’s background

Originally British-owned power company Powergen, e.on UK has been the British branch of German energy supply firm e.on since 2002. It is one of the ‘big six’ suppliers of energy (gas and electricity) to British consumers along with British Gas, EDF Energy, npower, SSE and Scottish Power. Although originally a generator, distributor and supplier of gas and electricity, it now concentrates solely on the supply side of the market.

What if e.on cannot resolve your issue?

If e.on cannot resolve your issue then you have the right to go to the ombudsman, who will independently assess your issue. The ombudsman responsible for the energy sector is called Ombudsman Services and they are based in Warrington. Ombudsman Services links to Resolver from its website and recommends that you use Resolver to help you submit your complaint to e.on. The ombudsman will assess your e.on complaint and determine if it is valid. Its recommendation is binding on the company, but not binding on you.

If the complaint is about an insurance policy from e.on such as Boiler Support, Drains Support etc, then these are not covered by the Energy Ombudsman but the Financial Ombudsman Service, as the policy is an insurance rather than an energy product. Complaints relating to these products follow the same procedure but will go the Financial Ombudsman Service to be dealt with.

How can I send a complaint to the ombudsman?

Both Ombudsman Services and the Financial Ombudsman Service can accept cases from you eight weeks after you have raised the complaint with e.on. They cannot take the case any earlier unless you have received a deadlock letter from the company. A deadlock letter essentially formal confirmation that the company will not resolve your complaint without further intervention.

Is the ombudsman independent?

Ombudsman Services, the Energy Ombudsman is independent from the energy industry and whilst it is funded by case fees, it is required by Ofgem to ensure its judgements are fair and reasonable. The outcomes of cases are checked by a number of organisations such as consumer rights organisations, as it is essential that the cases are judged in a fair and reasonable manner. Ombudsman Services is a member of The Ombudsman Association.

Resolver is free

Resolver is a free tool that helps you to manage your own complaint, recording and reminding so that you know what to do and when. We make complaining smarter and ensure you can manage your complaint from start to finish.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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