Insulation - Start paying by direct debit

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Based on our experience to date, direct debit is often the cheapest way of paying for a service. If you want to start paying by direct debit, you simply need to contact your supplier, who will give you a form to fill in and ask for your bank details. You may be able to do this online.

Under the Direct Debit Guarantee, your supplier must tell you about making any changes to your direct debit at least 10 working days before the amount is taken from your account. They may do this by writing to you or including a notification on your bill. If they don’t, this is an error, and you can ask for compensation. You can also make a claim under the Direct Debit Guarantee. Increases can be caused by increases in energy prices or if your account is in debt. If the increase is caused by an increase in energy prices it may be worth checking with other suppliers using a price comparison website in order to see if your tariff is still competitive. Bear in mind cancellation fees if you do so!

resolver can help you resolve any issue arising for free quickly and without hassle. As a first step we can assist you in writing your letter of concern. You can click on the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with the company, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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