Insurance complaints are common, as insurance is such a crucial part of our daily lives. So top-quality customer service is absolutely essential, and resolver can help you make a successful insurance complaint. If you’ve encountered an issue with the insurance cover for your car, your home, your phone, your holiday or any of the products and services you could have an insurance policy for, resolver is the way to find a resolution.
Resolver is not affiliated to, linked with or otherwise endorsed by any of the organisations within the Insurance sector, or any of the companies or organisations that you can raise an issue with via us.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
We have 410 pages of rights guides for you covering 224 companies in the Insurance sector. Feel free to browse these pages - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of consumer rights information.
Start by telling us the name of the company or organisation you have an issue with.
The Financial Ombudsman Service (FOS) helps to protect the rights of consumers in the insurance industry. It’s the place to go if you’re unable to resolve your complaint against your insurer to your satisfaction.
You’re obliged to take eight weeks to allow the insurance company to respond to your complaint before you can take your issue to the Financial Ombudsman Service.
No! If the FOS finds against the insurance company, the insurer is required to follow it, but if the ombudsman disagrees with your complaint, you are under no obligation to accept the findings.
If you have any sort of complaint to make about a company working within the Insurance sector, then resolver can help you out at every stage of the process.
We will support you in making a complaint about the service you’ve received in the Insurance sector, guiding you through every step.
resolver can put you in touch directly with the best person or department you need to speak to in a company to get your Insurance complaint heard and responded to. We will also advise you how to word your complaint in order to get the most effective response.
In addition, resolver will help you record all calls and correspondence you make via our app and website, and we will help you gather all your information into a case file should you wish to escalate your complaint beyond the company you received poor service from.