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Insurance complaints

Who do you have an issue with?

Insurance complaints are common, as insurance is such a crucial part of our daily lives. So top-quality customer service is absolutely essential, and resolver can help you make a successful insurance complaint. If you’ve encountered an issue with the insurance cover for your car, your home, your phone, your holiday or any of the products and services you could have an insurance policy for, resolver is the way to find a resolution.

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Helping you with the Insurance sector

You can raise issues with 224 companies in the Insurance sector

Key companies include:

Please note:
Resolver is not affiliated to, linked with or otherwise endorsed by any of the organisations within the Insurance sector, or any of the companies or organisations that you can raise an issue with via us.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

All companies in the Insurance sector:

Your rights

We have 410 pages of rights guides for you covering 224 companies in the Insurance sector. Feel free to browse these pages - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of consumer rights information.

Start by telling us the name of the company or organisation you have an issue with.

Rights Finder:
Who do you have an issue with?

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Frequently Asked Questions about Insurance

What sort of regulation is there in the insurance industry?

The Financial Ombudsman Service (FOS) helps to protect the rights of consumers in the insurance industry. It’s the place to go if you’re unable to resolve your complaint against your insurer to your satisfaction.

When do I need to take my insurance complaint to the financial ombudsman?

You’re obliged to take eight weeks to allow the insurance company to respond to your complaint before you can take your issue to the Financial Ombudsman Service.

Am I required to accept the findings of the financial ombudsman?

No! If the FOS finds against the insurance company, the insurer is required to follow it, but if the ombudsman disagrees with your complaint, you are under no obligation to accept the findings.


How we can help

If you have any sort of complaint to make about a company working within the Insurance sector, then resolver can help you out at every stage of the process.

We will support you in making a complaint about the service you’ve received in the Insurance sector, guiding you through every step.

resolver can put you in touch directly with the best person or department you need to speak to in a company to get your Insurance complaint heard and responded to. We will also advise you how to word your complaint in order to get the most effective response.

In addition, resolver will help you record all calls and correspondence you make via our app and website, and we will help you gather all your information into a case file should you wish to escalate your complaint beyond the company you received poor service from.

Who do you have an issue with?

How does resolver work?

Bespoke consumer guides

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

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Simple, flexible templates

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

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All complaint correspondence recorded

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.

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What’s a case file?

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.

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What are your next steps?

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

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