If you you have an insurance claim or complaint with 1st Central insurance you can submit it directly, or use resolver for FREE. We will help you understand your rights, to help you through the process and help you get the outcome you desire.

The majority of complaints about insurers relate to owners believing that the valuation of their vehicle has been too low, unfairly losing No Claims Discounts, administration charges have been too high or that claims have been unfairly declined. If you aren’t happy with how 1st central have treated you, you can use Resolver to understand your rights to help you get a fair settlement.

Start your car insurance complaint

Disputed Claim
Changing details / admin charges
Conduct of staff
Full list of reasons you may wish to complain

Start your Insurance Claim

Hit and run claims
3rd party damage
Theft of the car
Vandalism
Theft from your car
Full list of claim types

Help with claiming on 1st central Insurance

The key to successful claims is to ensure that you have as much proof to back up your claim and ensuring you’ve checked the policy booklet to give yourself the best chance of success. Resolver can help by guiding your through the process helping you ensure that you get a fair settlement on your claim.


Resolver is not affiliated to, linked with or otherwise endorsed by 1st Central.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
1st Central provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

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1st Central provides

Using Resolver, you can submit an issue about 1 service offered by 1st Central. Your case will be sent to the correct person or team at 1st Central and escalated at the correct times, to the correct person, if required.

1st Central Car Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of 1st Central complaints. If your complaint is not resolved by 1st Central, you can then package it up and send it to the Financial Ombudsman Service.

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Want to start a complaint about 1st Central?

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Helping you with 1st Central

Frequently asked questions about 1st Central

How do I make a 1st Central complaint using Resolver?

If you want to make a complaint about 1st Central using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my 1st Central case file work?

Resolver allows you to keep a record of any email correspondence sent between you and 1st Central, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with 1st Central, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a 1st Central complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the 1st Central contact details press the button below

View 1st Central complaints contact details

About

To help you get the best response from your 1st Central complaint Resolver guides you through every step of the process.

To help you get the best response from your 1st Central complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your 1st Central complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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