If you are having problems with Ford and would like to either find out your rights, who to contact or make a complaint then use resolver to make the process simpler. Click 'Get Started' on the right hand side of this page to make a complaint.
resolver is a totally free tool that connects British consumers directly to the people that can resolve their complaint. Phone using our iPhone or Android apps and you can even record what they say to you.
Using resolver, you can submit an issue about 1 service offered by Ford. Your case will be sent to the correct person or team at Ford and escalated at the correct times, to the correct person, if required.
Resolver is not affiliated to, linked with or otherwise endorsed by Ford or any of the companies or organisations that you can raise an issue with via us.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
You can use the resolver system to help you at every stage.
You can use it to escalate your issue to all
of Ford complaints.
Start your complaint
Ford is a company in the Motoring sector. resolver can help guide you through every step of the process.
To help you get the best response from your Ford complaint, resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.
In addition, resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Ford complaint.
If you want to make a complaint about Ford in the Motoring using resolver, then the process could not be simpler. All you do answer a few simple questions as resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the Ford complaint. If you wish to continue with your complaint, we will help you create an email to send to Ford. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.
resolver records all your details about your Ford complaint in a detailed case file. we also keep a record of any correspondence you send via resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond Ford
Absolutely. Making any complaint via resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).
Just a quick high five to the Resolver team (especially Matt) for saving me going the postal route with showing M&S the error in their ways! They were being reluctant in recognising Resolver as a middle person with my complaint. I gave Matt permission to do what he had to do to make them see sense *wink* Anyways! Yesterday the postman arrived with good news (see attached) Just want to say a big big thank you to you all. Your website and offline efforts is appreciated. Oh yes. I've also attached an observation on your newsletter. With the next one, double check the FIRST NAME field [TIP: Subscribe yourself and can see what we see in our inboxes] Thanks again for your help in getting M&S to finally take a look at my complaint
Zoe White via email
I just wanted to thank you for a super service within 24 hours of using your service I have received a delayed flight compensation from Ryanair.I was expecting a prolonged process but it could not have been simpler. Many thanks
Vic Prior via email
I would like to say a HUGE thank you to @MoneySavingExp and @resolvercouk for helping me with a complaint it was sorted within days v happy!
@SuziLaQ via twitter