Car rental - Left something in the car

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Based on resolver’s experience to date, it’s surprisingly easy to leave something in a hire car, especially if you are rushing to catch a flight or train. Unfortunately, most rental companies have a disclaimer in their terms and conditions which states that they do not accept liability for any loss or damage to items left in their cars. That said, it is definitely worth contacting the company, to ask if your item has been recovered (it should have been, as the cars are cleaned out between rentals). You should also check with your travel insurer or credit card company to see whether you are covered with them. resolver recommends that you submit your concern in writing to the relevant company and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

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You should know

Car rental companies have to give clear terms and conditions, transparent pricing info, and a full explanation of their liability and waiver cover. In fact, all charges should be made clear to you upfront.

You should always take a full inventory and get the car hire company to sign off on everything – even if the company tells you it isn’t necessary.

If you decide to take out extra cover, it’s best to make sure that the cover is in the same name as the lead driver. This could avoid a number of potential pitfalls in the future.

Car hire companies should invoice you for any charges incurred. In some cases, they may debit money directly from your account – they should make efforts to notify you beforehand.

If you do have to dispute a charge, you should always try to do it within 14 days.

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