Ryanair complaints

Having problems with Ryanair? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.

Resolver is not affiliated to, linked with or otherwise endorsed by Ryanair.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

If you are unsure of your rights concerning flight delays check our guide.

How does Resolver work?

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Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

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You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 4,352,691 users had to say

The response has been very prompt with my complaint over a delayed flight with Ryanair and I have been offered compensation. My concern is they require all my bank details through a link to send the money. The problem being that when I click on the link a warning comes up about possible security issues. I have spoken on webchat with Ryanair customer services and they say to send the info but I am still concerned about giving bank details. Has anybody else had this issue....I would prefer a cheque but not sure if this possible.
Steve Hunt via facebook

Simply brilliant!!! 3 weeks from flight delay to compensation! From Ryanair!!!!!!!! Took 10 minutes to submit claim. So very easy thank you
Paul Kelly via facebook

Can't believe how easy this was and how quick. Excellent service, have already received my compensation from Ryanair, unbelievable!! I would recommend Resolver to all my friends and family as I know they travel frequently. Brilliant brilliant brilliant well done Resolver!
Joan Arkins via facebook

My Ryanair flight was delayed, I inputted the details on Revolver, the day after Ryanair accepted liability and was paid within ten days, superb service.
Andrew Boothman via facebook

Used resolver template after a flight delay with Ryanair and we received £680, 10 working days later many thanks.
Ian via facebook

We had a delayed flight with Ryanair and with the help of resolver we got compensation, it was great and funded another holiday. Without the ease of resolver I'm not sure that we would have managed it.
Therese W via facebook

Brilliant easy service. Got money out of Ryanair so must be good!
Drew H via facebook

Brilliant. After trying the Ryanair site and being told no compensation was due, Resolver got us €500 with no extra effort on my part.
Rosanna H via facebook

The Resolver group helped me and my family in securing compensation for a five hour delayed flight. They were very professional and worked quickly to sort out our problem. I would highly recommend Resolver.
Declan D via facebook

Helping you with Ryanair

I have received an email stating "replies to this email address cannot currently be processed"

If you have received a Ryanair response with the attached decision letter, it will have been sent from a 'no-reply' email address. They then move to close the case from their end which removes the ability for you to reply to the email, and any attempts receive the no process response. You can contact their 'Live chat' - there should be a link to this in their initial auto-response registering your complaint. You can also reach them on 0330 1007 838 to enquire about your case.

I haven't heard back from Ryanair?

Ryanair will not process a request unless the 6 digit flight reservation code is valid. Please double-check and ensure you are putting in the correct flight reservation code.

I don't agree with Ryanair decision?

If you have received a decision from Ryanair that you don't agree with, you have the right to escalate your case to an aviation authority. Which one will depend on the origin of the flight, eg. UK departure sent to a UK authority etc. When using Resolver you will be notified in your case file when you can escalate your case to the correct authority based on your choice of departure country.

How long do I have to wait before escalating to the aviation authority?

Aviation authorities require 8 weeks of communication between you and the company before sending the contact to them to review, however if the compnay sends a final response you can escalate sooner, get in touch via support@resolver.co.uk to let us know you wish to do this.

The link Ryanair sent me to enter my bank details for compensation doesn't work, how do I submit this information?

You will need to contact Ryanair directly as the problem is with their internal operating system. You can reach them on 0330 1007 838 to ask how to submit the necessary details.

Ryanair agreed to pay me compensation but I still haven't received it, is there anything I can do?

Resolver cannot speculate when compensation will be paid once its been agreed. You can contact Ryanair directly on 0330 1007 838 to check on the status of your compensation. In our experience whilst Ryanair can sometimes take a little time, but they generally process payments within 4-5 weeks.

Contact details

To view the Ryanair contact details press the button below

View Ryanair complaints contact details

About

To help you get the best response from your Ryanair complaint Resolver guides you through every step of the process.

To help you get the best response from your Ryanair complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Ryanair complaint.