How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,445,933 users had to say

We had a delayed flight with Ryanair and with the help of resolver we got compensation, it was great and funded another holiday. Without the ease of resolver I'm not sure that we would have managed it.
Therese W via facebook
The response has been very prompt with my complaint over a delayed flight with Ryanair and I have been offered compensation. My concern is they require all my bank details through a link to send the money. The problem being that when I click on the link a warning comes up about possible security issues. I have spoken on webchat with Ryanair customer services and they say to send the info but I am still concerned about giving bank details. Has anybody else had this issue....I would prefer a cheque but not sure if this possible.
Steve Hunt via facebook
Excellent site. I found the process really easy to use and I had to escalate to a higher scale. Ryanair are not easy to get anything from but promised £675 for 9 hour delay in January.
Joan B via facebook

Ryanair provides

Using Resolver, you can submit an issue about 33 services offered by Ryanair. Your case will be sent to the correct person or team at Ryanair and escalated at the correct times, to the correct person, if required.

Ryanair Flights - departure UK

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the The Alternative Dispute Resolution Scheme for Retail.

Start your complaint

Ryanair Flights - departure Austria

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Bundesministerium für Verkehr, Innovation und Technologie.

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Ryanair Flights - departure Belgium

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Denied Boarding Authority .

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Ryanair Flights - departure Bulgaria

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Civil Aviation Administration, Bulgaria.

Start your complaint

Ryanair Flights - departure Croatia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Croatian Civil Aviation Agency .

Start your complaint

Ryanair Flights - departure Cyprus

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Department of Civil Aviation, Cyprus.

Start your complaint

Ryanair Flights - departure Czech Republic

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Czech Civil Aviation Authority .

Start your complaint

Ryanair Flights - departure Denmark

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Danish Transport Authority.

Start your complaint

Ryanair Flights - departure Estonia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Consumer Protection Board, Estonia.

Start your complaint

Ryanair Flights - departure Finland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Consumer Disputes Board, Finland.

Start your complaint

Ryanair Flights - departure France

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Direction générale de l'aviation civile (DGAC) .

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Ryanair Flights - departure Germany

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Luftfahrt-Bundesamt (LBA) .

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Ryanair Flights - departure Greece

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Hellenic Civil Aviation Authority .

Start your complaint

Ryanair Flights - departure Hungary

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Passenger Complaints Hungary.

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Ryanair Flights - departure Iceland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Icelandic Transport Authority.

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Ryanair Flights - departure Ireland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Commission for Aviation Regulation, Ireland.

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Ryanair Flights - departure Italy

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the L’Ente Nazionale per l’Aviazione Civile .

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Ryanair Flights - departure Latvia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Consumer Rights Protection Centre (CRPC), Latvia.

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Ryanair Flights - departure Lithuania

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Civil Aviation Administration, Lithuania.

Start your complaint

Ryanair Flights - departure Luxembourg

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Ministère de l'Économie et du Commerce extérieur .

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Ryanair Flights - departure Malta

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Malta Competition and Consumer Affairs Authority .

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Ryanair Flights - departure Norway

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the CAA Norway .

Start your complaint

Ryanair Flights - departure Poland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Civil Aviation Office, Poland.

Start your complaint

Ryanair Flights - departure Portugal

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Instituto Nacional de Aviação Civil (INAC) .

Start your complaint

Ryanair Flights - departure Romania

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the National Authority for Consumer Protection, Romania.

Start your complaint

Ryanair Flights - departure Slovakia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Slovenska obchodna inspekcia .

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Ryanair Flights - departure Slovenia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Civil Aviation Agency.

Start your complaint

Ryanair Flights - departure Spain

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Agencia Estatal de Seguridad Aérea.

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Ryanair Flights - departure Sweden

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the ARN : The National Board for Consumer Disputes.

Start your complaint

Ryanair Flights - departure Switzerland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Federal Office of Civil Aviation .

Start your complaint

Ryanair Flights - departure The Netherlands

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Human Environment and Transport Inspectorate.

Start your complaint

Ryanair Flights - departure non-EU

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the The Alternative Dispute Resolution Scheme for Retail.

Start your complaint

Ryanair Car Hire

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the British Vehicle Rental and Leasing Association.

Start your complaint

Want to start a complaint about Ryanair?

Raise it for free via Resolver

Frequently asked questions about Ryanair

I have receieved and email stating "replies to this email address cannot currently be processed"

If you have received a Ryanair response with the attached decision letter, it will have been sent from a 'no-reply' email address. They then move to close the case from their end which removes the ability for you to reply to the email, and any attempts receive the no process response. You can contact their 'Live chat' - there should be a link to this in their initial auto response registering your complaint. You can also reach them on 0330 1007 838 to enquire about your case.

I don't agree with Ryanair decision?

If you have received a decision from Ryanair that you don't agree with, you have the right to escalte your case through to an aviation authority. Which one will depend on the origin of the flight, eg. UK departure sent to a UK authoritiy etc..   When using Resolver you will be notfied in your case file when you can escalate your case to the correct authority based on your choice of departure country.

How long do I have to wait beore esclating to the aviation authority?

Aviation authorities require 8 weeeks of communicaiton between you and the company before sending the contact to them to review, however if the compnay sends a final response you can escalate sooner, get in touch via support@resolver.co.uk to let us know you wish to do this. 

The link Ryanair sent me to enter my bank details for compensation doesn't work, how do I submit this information?

You will need to contact Ryanair directly as the problem is with their internal operating system. You can reach them on 0330 1007 838 to ask how to submit the necessary details.

Ryanair agreed to pay me compensation but I still haven't received it, is there anything I can do?

Resolver cannot speculate when compensation will be paid once its been agreed. You can contact Ryanair directly on 0330 1007 838 to check on the status of your compensation. In our experience whilst Ryanair can sometimes take a little time, but they generally process payments within 4-5 weeks. 

Contact details

To view the Ryanair contact details press the button below

View Ryanair complaints contact details

About

To help you get the best response from your Ryanair complaint Resolver guides you through every step of the process.

To help you get the best response from your Ryanair complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Ryanair complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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