If you are having problems with Ryanair and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
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5.0/10

Resolver Score

Our users say this company is OK, but there's room to improve!

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is working with Ryanair to help resolve customer issues.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Ryanair provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,343,440 users had to say

The response has been very prompt with my complaint over a delayed flight with Ryanair and I have been offered compensation. My concern is they require all my bank details through a link to send the money. The problem being that when I click on the link a warning comes up about possible security issues. I have spoken on webchat with Ryanair customer services and they say to send the info but I am still concerned about giving bank details. Has anybody else had this issue....I would prefer a cheque but not sure if this possible.
Steve Hunt via facebook
Simply brilliant!!! 3 weeks from flight delay to compensation! From Ryanair!!!!!!!! Took 10 minutes to submit claim. So very easy thank you
Paul Kelly via facebook
Can't believe how easy this was and how quick. Excellent service, have already received my compensation from Ryanair, unbelievable!! I would recommend Resolver to all my friends and family as I know they travel frequently. Brilliant brilliant brilliant well done Resolver!
Joan Arkins via facebook
My Ryanair flight was delayed, I inputted the details on Revolver, the day after Ryanair accepted liability and was paid within ten days, superb service.
Andrew Boothman via facebook
Used resolver template after a flight delay with Ryanair and we received £680, 10 working days later many thanks.
Ian via facebook
We had a delayed flight with Ryanair and with the help of resolver we got compensation, it was great and funded another holiday. Without the ease of resolver I'm not sure that we would have managed it.
Therese W via facebook
Brilliant easy service. Got money out of Ryanair so must be good!
Drew H via facebook
Brilliant. After trying the Ryanair site and being told no compensation was due, Resolver got us €500 with no extra effort on my part.
Rosanna H via facebook
The Resolver group helped me and my family in securing compensation for a five hour delayed flight. They were very professional and worked quickly to sort out our problem. I would highly recommend Resolver.
Declan D via facebook

Ryanair provides

Using Resolver, you can submit an issue about 34 services offered by Ryanair. Your case will be sent to the correct person or team at Ryanair and escalated at the correct times, to the correct person, if required.

Ryanair Flights - departure Great Britain

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Passenger Advice and Complaints Team, CAA.

Start your complaint

Ryanair Flights - departure Spain

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Agencia Estatal de Seguridad Aérea.

Start your complaint

Ryanair Flights - departure Italy

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the L’Ente Nazionale per l’Aviazione Civile .

Start your complaint

Ryanair Flights - departure Portugal

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the ANAC (National Civil Aviation Authority- Portugal).

Start your complaint

Ryanair Flights - departure France

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Direction générale de l'aviation civile (DGAC) .

Start your complaint

Ryanair Flights - departure Ireland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Aviation ADR.

Start your complaint

Ryanair Flights - departure Germany

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Luftfahrt-Bundesamt (LBA) .

Start your complaint

Ryanair Flights - departure Greece

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Hellenic Civil Aviation Authority .

Start your complaint

Ryanair Flights - departure Poland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Civil Aviation Office, Poland.

Start your complaint

Ryanair Car Hire

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Ryanair complaints.

Start your complaint

Ryanair Flights - departure Denmark

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Danish Transport Authority.

Start your complaint

Ryanair Flights - departure Hungary

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Aviation ADR.

Start your complaint

Ryanair Flights - departure Cyprus

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Department of Civil Aviation, Cyprus.

Start your complaint

Ryanair Flights - departure Czech Republic

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Czech Civil Aviation Authority .

Start your complaint

Ryanair Flights - departure Malta

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Malta Competition and Consumer Affairs Authority .

Start your complaint

Ryanair Flights - departure non-EU

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Passenger Advice and Complaints Team, CAA.

Start your complaint

Ryanair Flights - departure Belgium

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Denied Boarding Authority .

Start your complaint

Ryanair Flights - departure Croatia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Croatian Civil Aviation Agency .

Start your complaint

Ryanair Flights - departure Slovakia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Slovenska obchodna inspekcia .

Start your complaint

Ryanair Flights - departure Sweden

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the ARN : The National Board for Consumer Disputes.

Start your complaint

Ryanair Flights - departure Bulgaria

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Aviation ADR.

Start your complaint

Ryanair Flights - departure Latvia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Consumer Rights Protection Centre (CRPC), Latvia.

Start your complaint

Ryanair Flights - departure The Netherlands

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Human Environment and Transport Inspectorate.

Start your complaint

Ryanair Flights - departure Lithuania

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Civil Aviation Administration, Lithuania.

Start your complaint

Ryanair Flights - departure Norway

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the CAA Norway .

Start your complaint

Ryanair Flights - departure Romania

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the National Authority for Consumer Protection, Romania.

Start your complaint

Ryanair Flights - departure Austria

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Bundesministerium für Verkehr, Innovation und Technologie.

Start your complaint

Ryanair Flights - departure Luxembourg

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Ministère de l'Économie et du Commerce extérieur .

Start your complaint

Ryanair Flights - departure Estonia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Consumer Protection Board, Estonia.

Start your complaint

Ryanair Flights - departure Finland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Consumer Disputes Board, Finland.

Start your complaint

Ryanair Flights - departure Iceland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Icelandic Transport Authority.

Start your complaint

Ryanair Flights - departure Slovenia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Civil Aviation Agency.

Start your complaint

Ryanair Flights - departure/arrival Northern Ireland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the The Consumer Council for Northern Ireland.

Start your complaint

Ryanair Flights - departure Switzerland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Ryanair complaints. If your complaint is not resolved by Ryanair, you can then package it up and send it to the Federal Office of Civil Aviation .

Start your complaint

Want to start a complaint about Ryanair?

Raise it for free via Resolver

Helping you with Ryanair

I have receieved and email stating "replies to this email address cannot currently be processed"

If you have received a Ryanair response with the attached decision letter, it will have been sent from a 'no-reply' email address. They then move to close the case from their end which removes the ability for you to reply to the email, and any attempts receive the no process response. You can contact their 'Live chat' - there should be a link to this in their initial auto response registering your complaint. You can also reach them on 0330 1007 838 to enquire about your case.

I don't agree with Ryanair decision?

If you have received a decision from Ryanair that you don't agree with, you have the right to escalte your case through to an aviation authority. Which one will depend on the origin of the flight, eg. UK departure sent to a UK authoritiy etc..   When using Resolver you will be notfied in your case file when you can escalate your case to the correct authority based on your choice of departure country.

How long do I have to wait beore esclating to the aviation authority?

Aviation authorities require 8 weeeks of communicaiton between you and the company before sending the contact to them to review, however if the compnay sends a final response you can escalate sooner, get in touch via support@resolver.co.uk to let us know you wish to do this. 

The link Ryanair sent me to enter my bank details for compensation doesn't work, how do I submit this information?

You will need to contact Ryanair directly as the problem is with their internal operating system. You can reach them on 0330 1007 838 to ask how to submit the necessary details.

Ryanair agreed to pay me compensation but I still haven't received it, is there anything I can do?

Resolver cannot speculate when compensation will be paid once its been agreed. You can contact Ryanair directly on 0330 1007 838 to check on the status of your compensation. In our experience whilst Ryanair can sometimes take a little time, but they generally process payments within 4-5 weeks. 

Contact details

To view the Ryanair contact details press the button below

View Ryanair complaints contact details

About

To help you get the best response from your Ryanair complaint Resolver guides you through every step of the process.

To help you get the best response from your Ryanair complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Ryanair complaint.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved