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I have received an email stating "replies to this email address cannot currently be processed"
If you have received a Ryanair response with the attached decision letter, it will have been sent from a 'no-reply' email address. They then move to close the case from their end which removes the ability for you to reply to the email, and any attempts receive the no process response. You can contact their 'Live chat' - there should be a link to this in their initial auto-response registering your complaint. You can also reach them on 0330 1007 838 to enquire about your case.
I haven't heard back from Ryanair?
Ryanair will not process a request unless the 6 digit flight reservation code is valid. Please double-check and ensure you are putting in the correct flight reservation code.
I don't agree with Ryanair decision?
If you have received a decision from Ryanair that you don't agree with, you have the right to escalate your case to an aviation authority. Which one will depend on the origin of the flight, eg. UK departure sent to a UK authority etc. When using Resolver you will be notified in your case file when you can escalate your case to the correct authority based on your choice of departure country.
How long do I have to wait before escalating to the aviation authority?
Aviation authorities require 8 weeks of communication between you and the company before sending the contact to them to review, however if the compnay sends a final response you can escalate sooner, get in touch via firstname.lastname@example.org to let us know you wish to do this.
The link Ryanair sent me to enter my bank details for compensation doesn't work, how do I submit this information?
You will need to contact Ryanair directly as the problem is with their internal operating system. You can reach them on 0330 1007 838 to ask how to submit the necessary details.
Ryanair agreed to pay me compensation but I still haven't received it, is there anything I can do?
Resolver cannot speculate when compensation will be paid once its been agreed. You can contact Ryanair directly on 0330 1007 838 to check on the status of your compensation. In our experience whilst Ryanair can sometimes take a little time, but they generally process payments within 4-5 weeks.
To view the Ryanair contact details press the button belowView Ryanair complaints contact details
To help you get the best response from your Ryanair complaint Resolver guides you through every step of the process.
To help you get the best response from your Ryanair complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.
In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Ryanair complaint.