If you are having problems with National Express and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by National Express.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
National Express provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,412,846 users had to say

For the regular bloke with a problem like I had, Resolver were pretty damn good. If I had done it alone, I'm not sure I would have even got a response to my complaint. Thanks Resolver there is no longer a reason for the little man to be ignored.
Martin H via facebook
I complained to National Express using Resolver and my complaint was dealt with very efficiently and more promptly than if I had called and as a result I received compensation from National Express plus a free ticket.
Jane C via facebook
After a hellish journey with a well known intercity coach company, in which a lot of problems occurred en-route, I tried to complain myself but did not know how. Anyway I found RESOLVER online and they did it for me. Very professional and got results. So, many thanks and will recommend your services. Thanks Again RESOLVER.
Andy C S via facebook

It’s not fun to complain. We’d rather not do it. But when you’ve been treated unfairly or wronged in some way (usually by companies that claim to provide good service) then Resolver is the best tool out there to get things sorted. It takes the complications out of complaining and ensures that your complaints are heard. If not, they get escalated... Resolver is such a good friend for consumers.
Stuart N via email
I shrink from making complaints. resolver has not only made it easy, but turned it into an act of art. Thank you for your help.
Heather via email
Diane’s issue was with Monarch over an issue with a delayed plane. She submitted the documents and received her delayed flight compensation and received £330. ‘I would have given up if it was not for resolver, it took the hassle of dealing with my issue.’
Diane Stepney via email

Thanks @paullewismoney and #BBCMoneybox for telling me about @resolvercouk who have helped resolve claim against @easyJet
Gyln Lumley via twitter
Thank you very much. I am very impressed with the prompt and professional manner in which you have dealt with this matter
Mick via email
Contacted resolver yesterday with quite a complex problem. They have responded within 24 hours, doing much more than I expected of them. Absolutely brilliant. Well done James.
Michael Barnbrook via facebook

National Express provides

Using Resolver, you can submit an issue about 1 service offered by National Express. Your case will be sent to the correct person or team at National Express and escalated at the correct times, to the correct person, if required.

National Express Coaches

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of National Express complaints. If your complaint is not resolved by National Express, you can then package it up and send it to the Bus Users.

Start your complaint

Want to start a complaint about National Express?

Raise it for free via Resolver

Helping you with National Express

How do I make a National Express complaint using Resolver?

If you want to make a complaint about National Express using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my National Express case file work?

Resolver allows you to keep a record of any email correspondence sent between you and National Express, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with National Express, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a National Express complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the National Express contact details press the button below

View National Express complaints contact details


To help you get the best response from your National Express complaint Resolver guides you through every step of the process.

To help you get the best response from your National Express complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your National Express complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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