Service Type - Lost season ticket

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The cost of your visit to an attraction (or of anything you buy there) should be made clear to you before you buy! If it multiple prices are advertised, you should generally expect to pay the smallest (unless the pricing error is down to an obvious mistake).

When it comes to attractions, you should get exactly what you’ve paid for. This means that any information you were given about the attraction when you were deciding whether or not to visit should be accurate! This includes things said in brochures, adverts and online. 

If you find that anything isn’t as expected, your rights say you can ask for the situation to be remedied (by for example, changing your room if your room isn’t as described) or, if that’s impossible, you can ask for a price reduction. 

If you’re unhappy with any offers or promotions, you should make a complaint via Resolver. Be sure to include any evidence that may support your case (like screenshots, receipts, bank statements etc.).

You should know

How long should I wait for a response?

Generally speaking, you should expect a company to get back to you within a week or so. If they don't, you should send a follow-up via Resolver.

How can I take things further?

If the company is unable to resolve your complaint, you can take the matter to Citizens Advice! They should be able to advise you on your next steps.

Consumer Rights Act 2015

The Consumer Rights Act is a pretty comprehensive piece of legislation that sets out your rights when it comes to buying goods and services. It gives you the right to redress if things go wrong or aren't as expected.

Section 75 of the Consumer Credit Act

Section 75 is a UK law that makes credit providers liable if something goes wrong with one of your purchases. If you buy something with a credit card that costs between £100–£30,000 and something goes wrong, you can claim your money back from your credit card company.

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