If you have an issue with your bank, building society, loan provider or packaged bank account and feel you've been dealt with unfairly, then raise your issue for free with Resolver. Complaints raised via Resolver are officially recognised by the Financial Ombudsman Service. So if you can't resolve any case direct with the financial institution you have an issue with, it will be accepted by the ombudsman.
Who is your issue with?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
You can raise issues with 410 companies in the Finance sector
Key companies include:
All companies in the Finance sector:
We have 172 pages of rights guides for you covering 410 companies in the Finance sector.
Feel free to browse these pages - they're all listed below.