If you have an issue with your bank, building society, loan provider or packaged bank account and feel you've been dealt with unfairly, then raise your issue for free with Resolver. Complaints raised via Resolver are officially recognised by the Financial Ombudsman Service. So if you can't resolve any case direct with the financial institution you have an issue with, it will be accepted by the ombudsman.
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
You can raise issues with 290 companies in the Finance sector
Key companies include:
We have 303 pages of rights guides for you covering 290 companies in the Finance sector.
Feel free to browse these pages - they're all listed below.
With Resolver you can send your case to key ombudsmen and regulators including:
We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.
If you find something wrong with a company or our processes, tell us and we will put it right.
You can raise a complaint against Resolver via Resolver itself.