Co-operative Bank complaints

If you are having problems with The Co-operative Bank and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler. If you are are having problems with a Co-op Insurance product, use this link to make a complaint.

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Resolver is not affiliated to, linked with or otherwise endorsed by Co-operative Bank.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 4,065,625 users had to say

Fantastic service, helped us get a refund on our PPI, cannot thank Resolver enough for their great website and easy to use templates to make the claim. Thank you so much.
Ian Melluish via facebook

Really good and easy to use service. Helped me with an old PPI complaint and made it easy to put the paperwork together. It’s free, easy to use and I would highly recommend it for anyone who is considering complaining about a service or product.
Martyn S via facebook

I've used resolver for a number of different claims and the total amount I received was around £7k. I wasn't even sure I'd had PPI on some of the accounts, so this was a trouble free and rapid way to find out. Thanks very much!
Cathy R via facebook

My wife and I have made 2 successful PPI claims through Resolver. Despite having no paperwork, it was drop dead easy to do and we got to keep ALL of the money! Recommended!
David C via facebook

I used Resolver to complain to my credit card provider about charges added to my balance after I had tried to set up a payment plan. Everything has been sorted in 1 business day and the credit card provider removed over a £100 of charges. Very happy.
Andy F via facebook

Found out about Resolver through Money Saving Expert, wouldn’t have bothered otherwise as I’m too cynical. Got a £700 PPI refund on a policy I didn’t know I had.
Catherine E via facebook

I highly recommend using resolver in reclaiming PPI. I have had good results.
Christine M via facebook

Very pleased with the service. My PPI complaint was turned around and settled within a matter of weeks
Aileen E via facebook

Helped me with my tricky PPI case, I can't thank you enough!!! Would definitely recommend that everyone gives Resolver a try.
Donna M via facebook

Helping you with Co-operative Bank

How do I make a Co-operative Bank complaint using Resolver?

If you want to make a complaint about Co-operative Bank using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Co-operative Bank case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Co-operative Bank, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Co-operative Bank, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Co-operative Bank complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Co-operative Bank contact details press the button below

View Co-operative Bank complaints contact details

About

To help you get the best response from your Co-operative Bank complaint Resolver guides you through every step of the process.

To help you get the best response from your Co-operative Bank complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Co-operative Bank complaint.