Having problems with Bank of Scotland? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.
How do we calculate metrics?
Bank of Scotland logo

Bank of Scotland

82 %

Resolution rate

Most complained about services

Current Accounts Ultimate reward Credit Cards

Most common issues

Packaged bank accounts Finance agreement Charges and fees issue
Having problems with Bank of Scotland? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.

Resolver is not affiliated to, linked with or otherwise endorsed by Bank of Scotland.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 5,035,831 users had to say

Used Resolver after seeing it on Martin Lewis site. Got PPI refund within 6 weeks will certainly use again thanks .
Laura W via facebook
Recently discovered a file at home containing credit and store card records from about 40 years ago, all with PPI. Plugged all the details into Resolver and have since received very substantial pay outs. Can't recommend Resolver highly enough.
Nigel H via facebook
I ummed and ahhed for ages thinking I wouldn't be able to claim anything but from filling the forms it was a little over two weeks before I received over a thousand pounds! Don't hesitate. Fill the form.
Victoria T via facebook
Easy to use, very effective and free! Seems quite ethically motivated too
Kimberly A via facebook
Great, easy to use website which got me the funds that I was due repaid.
Gray S via facebook
Very simple process from start to finish. Resolver helped me claim back over £10,000 last week on a single PPI claim....with 2 further claims still ongoing!!! To think that I almost went with one of those PPI claim companies, which would have meant giving up 30% of that 10k. This is NOT A JOKE. These guys are fantastic.
Ian M via facebook
Fantastic service, helped us get a refund on our PPI, cannot thank Resolver enough for their great website and easy to use templates to make the claim. Thank you so much.
Ian Melluish via facebook
I couldn’t recommend Resolver enough. Put through my claim on their website regarding my silver package account which I’ve had for 9 years. The bank called me 3 days after and got all my charges back for the 9 years just 2 days after that. Definitely worth doing, it’s so simple to do and took less than a week for the bank to call and receive my money. Thank you Resolver!
Tanya H via facebook
I'm absolutely buzzing!!! After stumbling across this app on the internet on moneysavingexpert, I decided to try to claim my package bank account fees back, (as I had paid for years for an account that no longer existed!) Put in the complaint through Resolver and on the same day had response and outcome! Just over a week later I had my cheque on my door step!!! Happy days I'm sure to be using this service again Xx
Kate S via facebook

Helping you with Bank of Scotland

How do I make a Bank of Scotland complaint using Resolver?

If you want to make a complaint about Bank of Scotland using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Bank of Scotland case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Bank of Scotland, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Bank of Scotland, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Bank of Scotland complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Bank of Scotland contact details press the button below

View Bank of Scotland complaints contact details


To help you get the best response from your Bank of Scotland complaint Resolver guides you through every step of the process.

To help you get the best response from your Bank of Scotland complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Bank of Scotland complaint.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

The Furniture Ombudsman logo Ombudsman Services logo Financial Ombudsman Service logo CEDR (Centre for Effective Dispute Resolution) logo Gambling Commission logo Consumer Dispute Resolution Ltd logo Transport Focus logo