If you are having problems with Amazon UK and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
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5.3/10

Resolver Score

Our users say it's really easy to get things sorted with this company.

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is working with Amazon UK to help resolve customer issues.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,296,271 users had to say

Really helped me get my broken Kindle replaced, thanks Amazon and Resolver. 5*
Bridget M via facebook
Expired Amazon Gift Card Sent New Gift Card Thanks Resolver
Philippe LS via facebook
Me and my husband had been trying for months to get our delivery from Amazon but when Resolver got involved we had it in a matter of weeks! Now we can enjoy our new heater, just wish we had got it in winter!! Thanks so much
Janet L via facebook
Helped me with a problem regarding Amazon, Thank you, Resolver.
Sara B via trustpilot
Having tried for 12 days to resolve a non-delivery issue with Amazon I submitted my case to Resolver. Received an email from Amazon saying they were not affiliated with Resolver but gave me a freephone number to ring Amazon direct. Rang Amazon and was promised a full refund within 3 to 5 days and the refund was received as promised. Firmly believe that Resolver stopped Amazon messing me about and made them realise I was not going to give up.
Bob G via trustpilot
I am more than happy to recommend and besides, the communication via Resolver can be used as evidence if I have to use the Ombudsman. Happy as Larry!
E T via trustpilot
Helped me with a problem regarding Amazon. Thank you Resolver.
S Brooks via trustpilot
Thanks to Resolver's intervention the case was settled immediately. I am most grateful.
Bob G via email
Fantastic service, helped us get a refund on our PPI, cannot thank Resolver enough for their great website and easy to use templates to make the claim. Thank you so much.
Ian Melluish via facebook

Amazon UK provides

Using Resolver, you can submit an issue about 6 services offered by Amazon UK. Your case will be sent to the correct person or team at Amazon UK and escalated at the correct times, to the correct person, if required.

Amazon UK Online shopping

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all one level of Amazon UK complaints.

Start your complaint

Amazon UK Amazon Prime

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all one level of Amazon UK complaints.

Start your complaint

Amazon UK Amazon Pay

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Amazon UK complaints. If your complaint is not resolved by Amazon UK, you can then package it up and send it to the Commission de Surveillance du Secteur Financier (CSSF).

Start your complaint

Amazon UK Privacy and data protection concerns

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Amazon UK complaints. If your complaint is not resolved by Amazon UK, you can then package it up and send it to the Information Commissioner’s Office .

Start your complaint

Amazon UK Gift Cards and Vouchers

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all one level of Amazon UK complaints.

Start your complaint

Amazon UK Amazon Platinum Mastercard

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Amazon UK complaints. If your complaint is not resolved by Amazon UK, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about Amazon UK?

Raise it for free via Resolver

Helping you with Amazon UK

What’s the Amazon complaints email address?

It’s not easy to get direct a email address for Amazon, but if you follow this link to the Amazon customer support page and you can get in touch with Amazon via telephone, email or live online chat.

But if it’s an Amazon complaint you want to make, you can cut out all the hassle and go straight to Resolver and we’ll help take you through the whole Amazon complaints process.

When can I get in touch with Amazon support staff?

If you have an Amazon complaint to make, Amazon’s general support staff are available by phone from 6am to midnight, and by email and chat 24 hours a day.

 

Contact details

To view the Amazon UK contact details press the button below

View Amazon UK complaints contact details

About

Amazon was founded in 1995 as an online bookseller and has grown to become the world’s largest online retailer. As well as its physical products, Amazon also sells downloadable books and MP3s, the Amazon Kindle e-book reader and Kindle Fire tablet computer. It is also a major provider of cloud computing services.

Related Companies

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved