Amazon UK has decided not to accept complaints raised via Resolver.

We think this is a shame, as we are believe consumers should have many options to access support when raising their issues. However, if you decide to use Resolver, you'll still be able to access our rights guides and template letters to assist with your complaint.

Please contact Amazon UK directly in addition to making a Resolver case. We are sorry for the inconvenience.

Complaints about Amazon Pay, Amazon Platinum Mastercard or the way your data is handled are an exception. Amazon must reply to these.

Get started

Resolver is not affiliated to, linked with or otherwise endorsed by Amazon UK.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 4,462,530 users had to say

Really helped me get my broken Kindle replaced, thanks Amazon and Resolver. 5*
Bridget M via facebook
Expired Amazon Gift Card Sent New Gift Card Thanks Resolver
Philippe LS via facebook
Me and my husband had been trying for months to get our delivery from Amazon but when Resolver got involved we had it in a matter of weeks! Now we can enjoy our new heater, just wish we had got it in winter!! Thanks so much
Janet L via facebook
Helped me with a problem regarding Amazon, Thank you, Resolver.
Sara B via trustpilot
Having tried for 12 days to resolve a non-delivery issue with Amazon I submitted my case to Resolver. Received an email from Amazon saying they were not affiliated with Resolver but gave me a freephone number to ring Amazon direct. Rang Amazon and was promised a full refund within 3 to 5 days and the refund was received as promised. Firmly believe that Resolver stopped Amazon messing me about and made them realise I was not going to give up.
Bob G via trustpilot
I am more than happy to recommend and besides, the communication via Resolver can be used as evidence if I have to use the Ombudsman. Happy as Larry!
E T via trustpilot
Helped me with a problem regarding Amazon. Thank you Resolver.
S Brooks via trustpilot
Thanks to Resolver's intervention the case was settled immediately. I am most grateful.
Bob G via email
Fantastic service, helped us get a refund on our PPI, cannot thank Resolver enough for their great website and easy to use templates to make the claim. Thank you so much.
Ian Melluish via facebook

Helping you with Amazon UK

What’s the Amazon complaints email address?

It’s not easy to get direct a email address for Amazon, but if you follow this link to the Amazon customer support page and you can get in touch with Amazon via telephone, email or live online chat.

But if it’s an Amazon complaint you want to make, you can cut out all the hassle and go straight to Resolver and we’ll help take you through the whole Amazon complaints process.

When can I get in touch with Amazon support staff?

If you have an Amazon complaint to make, Amazon’s general support staff are available by phone from 6am to midnight, and by email and chat 24 hours a day.


Contact details

To view the Amazon UK contact details press the button below

View Amazon UK complaints contact details


Amazon was founded in 1995 as an online bookseller and has grown to become the world’s largest online retailer. As well as its physical products, Amazon also sells downloadable books and MP3s, the Amazon Kindle e-book reader and Kindle Fire tablet computer. It is also a major provider of cloud computing services.

Working with

With Resolver you can send your case to key ombudsmen and regulators including: