If you are having problems with Amazon UK and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is working with Amazon UK to help resolve customer issues.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple!

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 2,803,957 users had to say

Really helped me get my broken Kindle replaced, thanks Amazon and Resolver. 5*
Bridget M via facebook
Expired Amazon Gift Card Sent New Gift Card Thanks Resolver
Philippe LS via facebook
Me and my husband had been trying for months to get our delivery from Amazon but when Resolver got involved we had it in a matter of weeks! Now we can enjoy our new heater, just wish we had got it in winter!! Thanks so much
Janet L via facebook
Helped me with a problem regarding Amazon, Thank you, Resolver.
Sara B via trustpilot
Having tried for 12 days to resolve a non-delivery issue with Amazon I submitted my case to Resolver. Received an email from Amazon saying they were not affiliated with Resolver but gave me a freephone number to ring Amazon direct. Rang Amazon and was promised a full refund within 3 to 5 days and the refund was received as promised. Firmly believe that Resolver stopped Amazon messing me about and made them realise I was not going to give up.
Bob G via trustpilot
Wow! Thank you so much. I emailed a retailer for a refund on headphones that were never delivered, over 20 times, yet had no joy. As soon as Resolver got involved I got my refund within hours.
Richy G via facebook
Fantastic service ! Sorted out my refund through an online retailer within hours. Thanks x
Adele V via facebook
This is a free service to help consumers obtain a financial settlement of an outstanding matter. Rather than go to the Small Claims Court or Trading Standards you can often resolve matters with the help of Resolver. Even the mention of the name to a company you are trying to deal with will often produce sudden and welcome results. I have used Resolver to obtain a refund from a mail order company after I returned defective goods.
Adrian V via facebook
I am absolutely blown away by Resolver. Recommended by Martin Lewis and after being tormented by an untold amount of emails back and forth to a deals site trying to prove I hadn't received my laptop, for more than 2 weeks, Resolver resolved it! All it took was 1 letter from Resolver and all was sorted within 2 hours and a reluctant refund back on my card offered. No messing about. Couldn't be happier. Thank you so much Resolver
Karen Sheridan via facebook

Amazon UK provides

Using Resolver, you can submit an issue about 6 services offered by Amazon UK. Your case will be sent to the correct person or team at Amazon UK and escalated at the correct times, to the correct person, if required.

Amazon UK Online shopping

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all one level of Amazon UK complaints.

Start your complaint

Amazon UK Amazon Prime

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all one level of Amazon UK complaints.

Start your complaint

Amazon UK Amazon Pay

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Amazon UK complaints. If your complaint is not resolved by Amazon UK, you can then package it up and send it to the Commission de Surveillance du Secteur Financier (CSSF).

Start your complaint

Amazon UK Privacy and data protection concerns

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Amazon UK complaints. If your complaint is not resolved by Amazon UK, you can then package it up and send it to the Information Commissioner’s Office .

Start your complaint

Amazon UK Gift Cards and Vouchers

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all one level of Amazon UK complaints.

Start your complaint

Amazon UK Amazon Platinum Mastercard

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Amazon UK complaints. If your complaint is not resolved by Amazon UK, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about Amazon UK?

Raise it for free via Resolver

Helping you with Amazon UK

What’s the Amazon complaints email address?

It’s not easy to get direct a email address for Amazon, but if you follow this link to the Amazon customer support page and you can get in touch with Amazon via telephone, email or live online chat.

But if it’s an Amazon complaint you want to make, you can cut out all the hassle and go straight to Resolver and we’ll help take you through the whole Amazon complaints process.

When can I get in touch with Amazon support staff?

If you have an Amazon complaint to make, Amazon’s general support staff are available by phone from 6am to midnight, and by email and chat 24 hours a day.

 

Contact details

To view the Amazon UK contact details press the button below

View Amazon UK complaints contact details

About

Amazon was founded in 1995 as an online bookseller and has grown to become the world’s largest online retailer. As well as its physical products, Amazon also sells downloadable books and MP3s, the Amazon Kindle e-book reader and Kindle Fire tablet computer. It is also a major provider of cloud computing services.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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