If you are having problems with EE and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
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5.3/10

Resolver Score

Our users say it's really easy to get things sorted with this company.

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by EE.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,052,390 users had to say

It was so easy to use Resolver for my issue with EE. The service made raising the problem a matter of a few seconds choosing from preselected screens, which fitted exactly my problem. Liaison was handled through the app really swiftly. I would really recommend using Resolver for helping solve issues that people may come across, as it made the whole process simple and efficient from my side.
John via email
'"It was so easy to use resolver for my issue with EE. The service made raising the problem a matter of a few seconds choosing from preselected screens, which fitted exactly my problem. Liaison was handled through the app really swiftly. I would really recommend using resolver for helping solve issues that people may come across, as it made the whole process simple and efficient from my side."
John Haney via email
EE have not only unreservedly apologised but they have also said they'll refund me what they took in 2008 plus compensation!"
Sara de Freitas via facebook
I am delighted that EE have decided to reimburse the charges to my account in July but I really must thank everyone at resolver for their help in guiding me through the process all the way Thank Very Much
William Warner via email
I had an issue with no broadband supply for a month and used Resolver for my claim. Managed to get a refund of the sum paid plus the extra costs I had for paying for mobile broadband until it was fixed. Thanks Resolver!
Daniel T via facebook
Resolved 2 separate issues with quickly and to my entire satisfaction. Would highly recommend.
Gareth G via facebook
Strongly recommend using to help with your problem suppliers easy, to use with preforming of letters.
Les D via email
I used Resolver in a case against BT where they had added cancellation charges to my final bill when I switched to another tel & BB provider, even though I had complied with their terms & conditions for switching without penalty due to them increasing their prices. I received a text from BT Digital Care the next day apologising and cancelling the charges. Very pleased it was dealt with so quickly.
Stephen C via facebook
Used Resolver after trying for 6 weeks to get an answer from my broadband provider. Your team managed to get my problem sorted out within 2 days. New Router and £20 back in my account. Well done for a great service and for all your help, very much appreciated. Thank you!
Norrie W via email

EE provides

Using Resolver, you can submit an issue about 8 services offered by EE. Your case will be sent to the correct person or team at EE and escalated at the correct times, to the correct person, if required.

EE Mobile Pay Monthly

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of EE complaints. If your complaint is not resolved by EE, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

EE Broadband

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of EE complaints. If your complaint is not resolved by EE, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

EE Mobile Broadband

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of EE complaints. If your complaint is not resolved by EE, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

EE Mobile Pay As You Go

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of EE complaints. If your complaint is not resolved by EE, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

EE EE Stores

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of EE complaints. If your complaint is not resolved by EE, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

EE Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of EE complaints. If your complaint is not resolved by EE, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

EE 5G

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of EE complaints. If your complaint is not resolved by EE, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

EE EETV

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of EE complaints. If your complaint is not resolved by EE, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

Want to start a complaint about EE?

Raise it for free via Resolver

Helping you with EE

Does EE have a complaints code of practice?

Yes, if you have an EE complaint, you can monitor how well the firm stands up to its own procedures, by measuring it against its own complaints code of practice. This code of practice is required by the telecoms industry regulator, Ofcom.

What if EE can’t resolve my complaint first time? is there an ombudsman?

There are two ombudsmen covering the telecoms industry. In the case of EE, it is signed up to CISAS. You can complain to CISAS if your EE complaint hasn’t been resolved within eight weeks.

Contact details

To view the EE contact details press the button below

View EE complaints contact details

About

EE network

EE has the largest customer base in the UK, since the merger of T-Mobile and Orange and was the first to role out 4G services.  Because of their maarket share EE sees a high level of complaints and recently committed to increasing the staff that is had for customer service and handling customer complaints and issues.  In resolver they are one of the most complained about companies with   

EE background

EE (formerly known as Everything Everywhere) was created in the summer of 2010 by the merger of Orange UK and T-Mobile UK. With around 28 million UK customers, it is the largest mobile network operator in Britain. EE was the first mobile network to operate 4G data, a service that it launched on 30th October  2012.

 

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved