If you are having problems with EE and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by EE.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,448,388 users had to say

EE have not only unreservedly apologised but they have also said they'll refund me what they took in 2008 plus compensation!"
Sara de Freitas via facebook
'"It was so easy to use resolver for my issue with EE. The service made raising the problem a matter of a few seconds choosing from preselected screens, which fitted exactly my problem. Liaison was handled through the app really swiftly. I would really recommend using resolver for helping solve issues that people may come across, as it made the whole process simple and efficient from my side."
John Haney via email
I am delighted that EE have decided to reimburse the charges to my account in July but I really must thank everyone at resolver for their help in guiding me through the process all the way Thank Very Much
William Warner via email

EE provides

Using Resolver, you can submit an issue about 7 services offered by EE. Your case will be sent to the correct person or team at EE and escalated at the correct times, to the correct person, if required.

EE Broadband

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of EE complaints. If your complaint is not resolved by EE, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

EE Mobile

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of EE complaints. If your complaint is not resolved by EE, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

EE Mobile Broadband

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of EE complaints. If your complaint is not resolved by EE, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

EE Gadget & Mobile Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of EE complaints. If your complaint is not resolved by EE, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

EE Mobile Phone Stores

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of EE complaints. If your complaint is not resolved by EE, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

EE EETV

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of EE complaints. If your complaint is not resolved by EE, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

EE Loyalty cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of EE complaints. If your complaint is not resolved by EE, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

Want to start a complaint about EE?

Raise it for free via Resolver

Frequently asked questions about EE

Does EE have a complaints code of practice?

Yes, if you have an EE complaint, you can monitor how well the firm stands up to its own procedures, by measuring it against its own complaints code of practice. This code of practice is required by the telecoms industry regulator, Ofcom.

What if EE can’t resolve my complaint first time? is there an ombudsman?

There are two ombudsmen covering the telecoms industry. In the case of EE, it is signed up to CISAS. You can complain to CISAS if your EE complaint hasn’t been resolved within eight weeks.

Contact details

To view the EE contact details press the button below

View EE complaints contact details

About

EE network

EE has the largest customer base in the UK, since the merger of T-Mobile and Orange and was the first to role out 4G services.  Because of their maarket share EE sees a high level of complaints and recently committed to increasing the staff that is had for customer service and handling customer complaints and issues.  In resolver they are one of the most complained about companies with   

EE background

EE (formerly known as Everything Everywhere) was created in the summer of 2010 by the merger of Orange UK and T-Mobile UK. With around 28 million UK customers, it is the largest mobile network operator in Britain. EE was the first mobile network to operate 4G data, a service that it launched on 30th October  2012.

 

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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