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Does EE have a complaints code of practice?
Yes, if you have an EE complaint, you can monitor how well the firm stands up to its own procedures, by measuring it against its own complaints code of practice. This code of practice is required by the telecoms industry regulator, Ofcom.
What if EE can’t resolve my complaint first time? is there an ombudsman?
There are two ombudsmen covering the telecoms industry. In the case of EE, it is signed up to CISAS. You can complain to CISAS if your EE complaint hasn’t been resolved within eight weeks.
To view the EE contact details press the button belowView EE complaints contact details
EE has the largest customer base in the UK, since the merger of T-Mobile and Orange and was the first to role out 4G services. Because of their maarket share EE sees a high level of complaints and recently committed to increasing the staff that is had for customer service and handling customer complaints and issues. In resolver they are one of the most complained about companies with
EE (formerly known as Everything Everywhere) was created in the summer of 2010 by the merger of Orange UK and T-Mobile UK. With around 28 million UK customers, it is the largest mobile network operator in Britain. EE was the first mobile network to operate 4G data, a service that it launched on 30th October 2012.