Television - Staff conduct issue

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Based on resolver’s experience to date, it is perfectly reasonable to expect a good level of customer service when you are a service user. If you encounter rude engineers who do not address your concerns satisfactorily, you should escalate to a higher point of authority. This gives a more senior member of staff the opportunity to look into your complaint. You should be reassured that your custom is valued and that your complaint will be responded to within a give timeframe. Keep a note of names of staff and dates of your phone calls. You should ask for an apology; you may also receive nominal compensation. It can be upsetting when an engineer is rude to you!

resolver can help you resolve any issue arising for free, quickly and without hassle. As a first step we can assist you in writing your letter of concern. You can click on the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

 

 

 

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