If you are having problems with Plusnet and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
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Resolver is not affiliated to, linked with or otherwise endorsed by Plusnet.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Plusnet provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple!

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 2,791,667 users had to say

Strongly recommend using to help with your problem suppliers easy, to use with preforming of letters.
Les D via email
I had an issue with no broadband supply for a month and used Resolver for my claim. Managed to get a refund of the sum paid plus the extra costs I had for paying for mobile broadband until it was fixed. Thanks Resolver!
Daniel T via facebook
Resolved 2 separate issues with quickly and to my entire satisfaction. Would highly recommend.
Gareth G via facebook
I used Resolver in a case against BT where they had added cancellation charges to my final bill when I switched to another tel & BB provider, even though I had complied with their terms & conditions for switching without penalty due to them increasing their prices. I received a text from BT Digital Care the next day apologising and cancelling the charges. Very pleased it was dealt with so quickly.
Stephen C via facebook
Used Resolver after trying for 6 weeks to get an answer from my broadband provider. Your team managed to get my problem sorted out within 2 days. New Router and £20 back in my account. Well done for a great service and for all your help, very much appreciated. Thank you!
Norrie W via email
Superb service. We moved house on Friday 21st April and were told by our telephone service provider that our phone would be connected on the Monday. Five weeks, nine engineers, and two sets of workers to dig up our neighbours drive and we still had no phone. An email to Resolver and the following day service was resumed.
Ian W via facebook
After a £600 bill from Vodafone and getting nowhere on my own, by using your service, I was given a full refund within 3 days as well as having my tariff reduced. I wouldn't have been able to achieve this outcome without Resolver.
Ronnie M via facebook
It was so easy to use Resolver for my issue with EE. The service made raising the problem a matter of a few seconds choosing from preselected screens, which fitted exactly my problem. Liaison was handled through the app really swiftly. I would really recommend using Resolver for helping solve issues that people may come across, as it made the whole process simple and efficient from my side.
John via email
O2 have seen sense and released me! Pretty sure it's down to Resolver, so a big hi-five your way!
Green B via twitter

Plusnet provides

Using Resolver, you can submit an issue about 4 services offered by Plusnet. Your case will be sent to the correct person or team at Plusnet and escalated at the correct times, to the correct person, if required.

Plusnet TV

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Plusnet complaints. If your complaint is not resolved by Plusnet, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

Plusnet Broadband

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Plusnet complaints. If your complaint is not resolved by Plusnet, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

Plusnet Mobile

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Plusnet complaints. If your complaint is not resolved by Plusnet, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

Plusnet Home Phone

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Plusnet complaints. If your complaint is not resolved by Plusnet, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

Want to start a complaint about Plusnet?

Raise it for free via Resolver

Helping you with Plusnet

How do I make a Plusnet complaint using Resolver?

If you want to make a complaint about Plusnet using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Plusnet case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Plusnet, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Plusnet, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Plusnet complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Plusnet contact details press the button below

View Plusnet complaints contact details

About

To help you get the best response from your Plusnet complaint Resolver guides you through every step of the process.

To help you get the best response from your Plusnet complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Plusnet complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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