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Which Shell Energy service do you have an issue with?

Dual Fuel (Gas & Electricity) Supply

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Broadband

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Electricity Supply

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Debt Collection

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Gas Supply

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Shell Energy is Resolver Recognised as a provider of customer service excellence in the energy sector.

According to its own customers, Shell Energy is offering top-quality customer service when dealing with their complaints. If you are a Shell Energy customer and you have an issue, you can expect an excellent resolution and the customer care that comes with it.

Resolver Recognised is our user-driven system to highlight customer service excellence across companies in all sectors. Our detailed analysis of customer feedback means only companies identified by their customers as excellent customer service providers can become Resolver Recognised.

What's more, we constantly monitor performance to ensure companies remain eligible to qualify, so when you see the Resolver Recognised logo, you can be confident that you will receive excellent service should you have the cause to raise an issue.

Next steps

It’s quick and easy to get your case started. We’re on hand to help, every step of the way.

1
Select issue

What can we help with? Let us know by choosing the issue you’d like Shell Energy to take a look at.

2
Submit issue

Once you’ve chosen an issue, you can add photos, videos or other information to help your case. When you’re done, we’ll send it all off to Shell Energy.

3
Track progress

We’ll keep everything in your personal case file, so you can always check where you’re at and see what to do next.

Shell Energy works with Resolver to give you the best possible outcome for your complaint.

Resolver is a free, independent tool that helps consumers raise and resolve issues.

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Get started in just a few clicks.

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It’s totally free! We’ll never charge you for our services.

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We’ll never sell your data and we won’t show you adverts.

Which Shell Energy service do you have an issue with?

Dual Fuel (Gas & Electricity) Supply

Choose

Broadband

Choose

Electricity Supply

Choose

Debt Collection

Choose

Gas Supply

Choose