Which Shell Energy service do you have an issue with?

Dual Fuel (Gas & Electricity) Supply

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Debt Collection

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Electricity Supply

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Broadband

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Gas Supply

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James Walker

Next steps

It’s quick and easy to get your case started. We’re on hand to help, every step of the way.

1
Select issue

What can we help with? Let us know by choosing the issue you’d like Shell Energy to take a look at.

2
Submit issue

Once you’ve chosen an issue, you can add photos, videos or other information to help your case. When you’re done, we’ll send it all off to Shell Energy.

3
Track progress

We’ll keep everything in your personal case file, so you can always check where you’re at and see what to do next.

Shell Energy works with Resolver to give you the best possible outcome for your complaint.

Resolver is a free, independent tool that helps consumers raise and resolve issues.

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Get started in just a few clicks.

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It’s totally free! We’ll never charge you for our services.

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Which Shell Energy service do you have an issue with?

Dual Fuel (Gas & Electricity) Supply

Choose

Debt Collection

Choose

Electricity Supply

Choose

Broadband

Choose

Gas Supply

Choose