Television - Price dispute

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Based on resolver’s experience to date, if you have been overcharged by your TV provider contact them as soon as possible to rectify the issue. There could be a number of reasons why you feel as though you have been overcharged for your service – maybe you have a problem with your service and have not been able to access paid-for features, or perhaps there is a glitch on your provider’s billing system and you are being billed more than you contracted to pay.

If you are unhappy with your TV provider’s response, you should contact your their customer services department and write giving clear details of your case - such as what happened, when, and why you are complaining. You should ask them to waive additional charges, and also resolve any issues you have with access to paid-for features.

If you are unhappy with your provider’s customer service response, you can ask the Ombudsman or Ofcom to look into it on your behalf. resolver recommends that you submit your concern in writing, and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

It can be frustrating when you are being overcharged. resolver can help you resolve this issue for free, quickly and without the hassle. As a first step we can help you write your complaint, click on the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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