Television - Arrears-related issue
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If you believe that the amount you're being asked for is incorrect or that you're being otherwise incorrectly chased, you should contact your service provider to let them know.
They should generally suspend collection activities while they investigate the matter.
If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.
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