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O2
We also provide information on: O2 coverage problems and signal loss
Please note:

Resolver is not affiliated to, linked with or otherwise endorsed by O2 or any of the companies or organisations that you can raise an issue with via us.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

O2 complaints

MAKE A COMPLAINT

GET STARTED

If you are having problems with O2 and would like to either find out your rights, who to contact or make a complaint then use resolver to make the process simpler. Click 'Get Started' on the right hand side of this page to make a complaint.

resolver is the smart way for you to complain

resolver is a totally free tool that connects British consumers directly to the people that can resolve their complaint. Phone using our iPhone or Android apps and you can even record what they say to you.

Using resolver, you can submit an issue about 3 services offered by O2. Your case will be sent to the correct person or team at O2 and escalated at the correct times, to the correct person, if required.

We also provide information on: O2 coverage problems and signal loss
Please note:

Resolver is not affiliated to, linked with or otherwise endorsed by O2 or any of the companies or organisations that you can raise an issue with via us.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

O2 Mobile (Pay & Go)

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all two levels of O2 complaints. If your complaint is not resolved by O2, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

O2 Mobile (Pay Monthly)

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all two levels of O2 complaints. If your complaint is not resolved by O2, you can then package it up and send it to the Ombudsman Services.

Start your complaint

O2 Mobile Broadband

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all two levels of O2 complaints. If your complaint is not resolved by O2, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

Helping you with O2

About

O2 is a mobile telephone service provider that also offices a range of internet provision and financial services. It is the second-largest, mobile telephone network provider in the UK after EE.

It was originally launched in Britain in 1985 as Cellnet, a joint venture between BT and Securicor. In 1999 it became BT Cellnet and in 2002 was rebranded as O2. Since 2005, O2 has been a subsidiary of Spanish telecoms giant Telefonica.

Frequently Asked Questions about O2

How do I make a O2 complaint using resolver?

If you want to make a complaint about O2 in the Telecoms using resolver, then the process could not be simpler. All you do answer a few simple questions as resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the O2 complaint. If you wish to continue with your complaint, we will help you create an email to send to O2. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.

How does resolver keep records of my O2 complaint?

resolver records all your details about your O2 complaint in a detailed case file. we also keep a record of any correspondence you send via resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond O2

Is it free to make a O2 complaint via resolver?

Absolutely. Making any complaint via resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Testimonials

I wish I had learnt about resolver sooner, as I could get virgin media to listen as our broadband kept failing and they never mended it, but with resolver I now have my problem it is solved, very relieved - thanks resolver
Nick Phillips via facebook

@resolvercouk thanks to your site I've had packaged bank account and PPI refunds last week. £9,400. Best 45 mins on the computer ever....
Dan Randall via twitter

5 starHelped me send legal letters to our holiday company over my flight delay, resulting in maximum compensation for my family without the need for money grabbing solicitors.
Nicky Barraclough via facebook

Contact Details

To view the O2 contact details press the button below


View O2 complaints Contact Details

Want to start a complaint about O2?

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MAKE A COMPLAINT

GET STARTED
How does resolver work?

Bespoke consumer guides

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

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Simple, flexible templates

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

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All complaint correspondence recorded

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.

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What’s a case file?

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.

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What are your next steps?

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

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