If you are having problems with O2 and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is working with O2 to help resolve customer issues.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,085,167 users had to say

@O2 have seen sense and released me! Pretty sure it's down to @resolvercouk so a big hi five your way!
Greeny_bird via twitter
O2 have agreed to refund the erroneous charges they made.... I got my money back, so happy, and very impressed with your website!
Alison via email
They are great at getting to places or company's that are a little stubborn in responding to complaints
Lee Washington via facebook

O2 provides

Using Resolver, you can submit an issue about 3 services offered by O2. Your case will be sent to the correct person or team at O2 and escalated at the correct times, to the correct person, if required.

O2 Mobile (Pay Monthly)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of O2 complaints. If your complaint is not resolved by O2, you can then package it up and send it to the Ombudsman Services.

Start your complaint

O2 Mobile Broadband

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of O2 complaints. If your complaint is not resolved by O2, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

O2 Mobile (Pay & Go)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of O2 complaints. If your complaint is not resolved by O2, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

Want to start a complaint about O2?

Raise it for free via Resolver

Helping you with O2

Frequently asked questions about O2

How do I make a O2 complaint using Resolver?

If you want to make a complaint about O2 using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my O2 case file work?

Resolver allows you to keep a record of any email correspondence sent between you and O2, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with O2, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a O2 complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the O2 contact details press the button below

View O2 complaints contact details

About

O2 is a mobile telephone service provider that also offices a range of internet provision and financial services. It is the second-largest, mobile telephone network provider in the UK after EE.

It was originally launched in Britain in 1985 as Cellnet, a joint venture between BT and Securicor. In 1999 it became BT Cellnet and in 2002 was rebranded as O2. Since 2005, O2 has been a subsidiary of Spanish telecoms giant Telefonica.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission The retail ombudsman 1

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

We do use cookies, but only to provide you with a better experience.