Giffgaff complaints

Having problems with Giffgaff? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.

Resolver is not affiliated to, linked with or otherwise endorsed by Giffgaff.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

Giffgaff provides:

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Giffgaff provides

Using Resolver, you can submit an issue about 2 services offered by Giffgaff. Your case will be sent to the correct person or team at Giffgaff and escalated at the correct times, to the correct person, if required.

Giffgaff Pay As You Go SIM

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Giffgaff complaints. If your complaint is not resolved by Giffgaff, you can then package it up and send it to the Ombudsman Services: Communications.

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Giffgaff Pay Monthly SIM

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Helping you with Giffgaff

How do I make a Giffgaff complaint using Resolver?

If you want to make a complaint about Giffgaff using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Giffgaff case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Giffgaff, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Giffgaff, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Giffgaff complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Giffgaff contact details press the button below

View Giffgaff complaints contact details

About

giffgaff is a mobile telephone company that uses the infrastructure of the O2 network for its customers; it's owned by Spanish telecommunications giant Telefonica. giffgaff is notable for using its customers and members to help promote the network and to provide technical support via a community forum.

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