Having problems with Giffgaff? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.
How do we calculate metrics?
Giffgaff logo

Giffgaff

52 %

Resolution rate

Most complained about services

Pay as you go & monthly payment for handset Pay as you go & one off payment for handset

Most common issues

Billing or payment issue Customer service issue Charges or refunds problem
Having problems with Giffgaff? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.

Resolver is not affiliated to, linked with or otherwise endorsed by Giffgaff.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 5,015,537 users had to say

After a £600 bill from Vodafone and getting nowhere on my own, by using your service, I was given a full refund within 3 days as well as having my tariff reduced. I wouldn't have been able to achieve this outcome without Resolver.
Ronnie M via facebook
O2 have seen sense and released me! Pretty sure it's down to Resolver, so a big hi-five your way!
Green B via twitter
O2 have agreed to refund the erroneous charges they made.... I got my money back, so happy, and very impressed with your website!
Alison via email
The tools make it really easy to raise an official complaint. I escalated the complaint explaining that all of the conversations were being logged on the site. They settled my complaint very quickly after the escalation. I highly recommend using this site to complain if you've hit a brick wall with a company.
Heather L via facebook
First time I've used Resolver and very impressed, as soon as the case was escalated I received a call from my mobile network saying that they would put the money I had been overcharged back into my account
Amanda K via facebook
This is a first class service. I used Resolver to complain to my mobile provider about incorrect charges in my online account. The problem was resolved within a month and I would highly recommend this course of action.
Michael R via facebook
Resolver is brilliant. I had an issue with my mobile provider. I had called them over several months with no resolution. I used Resolver to send an email with all the issues, timings etc. The mobile provider called me and made an offer of £50, which I declined as I had said I wanted £100. They agreed to pay in same phone call and asked that I confirm the issue would be closed. Excellent result using Resolver and have already recommended to family and friends. I will definitely use Resolver again in the future.
Stephanie K via facebook
Excellent for doing battle with scurrilous mobile providers
Paul W via facebook
Had a claim against my mobile provider after having no signal for weeks, Resolver took on my case and I got 3 months free line rental and reimbursed for the weeks I had no signal.
Kelly L via facebook

Helping you with Giffgaff

How do I make a Giffgaff complaint using Resolver?

If you want to make a complaint about Giffgaff using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Giffgaff case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Giffgaff, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Giffgaff, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Giffgaff complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Giffgaff contact details press the button below

View Giffgaff complaints contact details

About

giffgaff is a mobile telephone company that uses the infrastructure of the O2 network for its customers; it's owned by Spanish telecommunications giant Telefonica. giffgaff is notable for using its customers and members to help promote the network and to provide technical support via a community forum.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

The Furniture Ombudsman logo Ombudsman Services logo Financial Ombudsman Service logo CEDR (Centre for Effective Dispute Resolution) logo Gambling Commission logo Consumer Dispute Resolution Ltd logo Transport Focus logo