If you are having problems with Giffgaff and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Giffgaff.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Giffgaff provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,601,707 users had to say

Great Service! I can always depend on. Thank you
AJ via facebook
In August 2016 I sent a sum of money through my bank to a beneficiary in London in order to purchase a photographic equipment. Subsequently the beneficiary and the net stores published on the net turned out to be fraudulent. When my attempts to recall the money got stuck in the transaction were delayed for five long months, I stumbled upon Resolver and appealed through it to the concerned bank in London. And lo! there was instant response from the bank and I got back what I was about to lose thanks to the physical distance, inaccessibility and banking rules which were to the advantage of the conmen. Resolver, in my opinion, is a real hope for all those hopelessly caught in the quagmire of cyber fraud and deceit. V.N.Laxminarayana, Karnataka, India
Lightangle Vnl via facebook
Very easy to use. Got all my money back. Result!
Gillian L via facebook

Giffgaff provides

Using Resolver, you can submit an issue about 1 service offered by Giffgaff. Your case will be sent to the correct person or team at Giffgaff and escalated at the correct times, to the correct person, if required.

Giffgaff Mobile

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Giffgaff complaints. If your complaint is not resolved by Giffgaff, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

Want to start a complaint about Giffgaff?

Raise it for free via Resolver

Frequently asked questions about Giffgaff

How do I make a Giffgaff complaint using Resolver?

If you want to make a complaint about Giffgaff using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Giffgaff case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Giffgaff, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Giffgaff, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Giffgaff complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Giffgaff contact details press the button below

View Giffgaff complaints contact details

About

giffgaff is a mobile telephone company that uses the infrastructure of the O2 network for its customers; it's owned by Spanish telecommunications giant Telefonica. giffgaff is notable for using its customers and members to help promote the network and to provide technical support via a community forum.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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