Giffgaff complaints
6.4/10
Resolver Score
Our users say it's really easy to get things sorted with this company.
Are you a business?
Find out moreWhat is this?
Resolver Score is our way of telling you how easy it is to resolve an issue with a company.
What does a high score mean?
- the company replies to our users promptly
- our users are happy with the outcomes of their cases
- our users would happily recommend the company to a friend
What is Resolver Score?
How does Resolver work?
Free forever
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
Here's what some of our 3,450,824 users had to say
Giffgaff provides
Using Resolver, you can submit an issue about 2 services offered by Giffgaff. Your case will be sent to the correct person or team at Giffgaff and escalated at the correct times, to the correct person, if required.
Giffgaff Pay As You Go SIM
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Giffgaff complaints. If your complaint is not resolved by Giffgaff, you can then package it up and send it to the Ombudsman Services: Communications.
Giffgaff Pay Monthly SIM
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Giffgaff complaints. If your complaint is not resolved by Giffgaff, you can then package it up and send it to the Ombudsman Services: Communications.
Helping you with Giffgaff
How do I make a Giffgaff complaint using Resolver?
If you want to make a complaint about Giffgaff using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.
How does my Giffgaff case file work?
Resolver allows you to keep a record of any email correspondence sent between you and Giffgaff, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Giffgaff, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.
Is it free to make a Giffgaff complaint via Resolver?
Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).
Contact details
To view the Giffgaff contact details press the button below
View Giffgaff complaints contact detailsAbout
giffgaff is a mobile telephone company that uses the infrastructure of the O2 network for its customers; it's owned by Spanish telecommunications giant Telefonica. giffgaff is notable for using its customers and members to help promote the network and to provide technical support via a community forum.
Related Companies
Working with
With Resolver you can send your case to key ombudsmen and regulators including:
Resolver is a member of
