Giffgaff complaints

If you are having problems with Giffgaff and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

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5.8/10

Resolver Score

Our users say it's really easy to get things sorted with this company.

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

the company replies to our users promptly
our users are happy with the outcomes of their cases
our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Giffgaff.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

Giffgaff provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 2,870,652 users had to say

After a £600 bill from Vodafone and getting nowhere on my own, by using your service, I was given a full refund within 3 days as well as having my tariff reduced. I wouldn't have been able to achieve this outcome without Resolver.
Ronnie M via facebook

O2 have seen sense and released me! Pretty sure it's down to Resolver, so a big hi-five your way!
Green B via twitter

O2 have agreed to refund the erroneous charges they made.... I got my money back, so happy, and very impressed with your website!
Alison via email

The tools make it really easy to raise an official complaint. I escalated the complaint explaining that all of the conversations were being logged on the site. They settled my complaint very quickly after the escalation. I highly recommend using this site to complain if you've hit a brick wall with a company.
Heather L via facebook

First time I've used Resolver and very impressed, as soon as the case was escalated I received a call from my mobile network saying that they would put the money I had been overcharged back into my account
Amanda K via facebook

This is a first class service. I used Resolver to complain to my mobile provider about incorrect charges in my online account. The problem was resolved within a month and I would highly recommend this course of action.
Michael R via facebook

Resolver is brilliant. I had an issue with my mobile provider. I had called them over several months with no resolution. I used Resolver to send an email with all the issues, timings etc. The mobile provider called me and made an offer of £50, which I declined as I had said I wanted £100. They agreed to pay in same phone call and asked that I confirm the issue would be closed. Excellent result using Resolver and have already recommended to family and friends. I will definitely use Resolver again in the future.
Stephanie K via facebook

Excellent for doing battle with scurrilous mobile providers
Paul W via facebook

Had a claim against my mobile provider after having no signal for weeks, Resolver took on my case and I got 3 months free line rental and reimbursed for the weeks I had no signal.
Kelly L via facebook

Giffgaff provides

Using Resolver, you can submit an issue about 2 services offered by Giffgaff. Your case will be sent to the correct person or team at Giffgaff and escalated at the correct times, to the correct person, if required.

Giffgaff Pay As You Go SIM

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Giffgaff complaints. If your complaint is not resolved by Giffgaff, you can then package it up and send it to the Ombudsman Services: Communications.

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Giffgaff Pay Monthly SIM

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Helping you with Giffgaff

How do I make a Giffgaff complaint using Resolver?

If you want to make a complaint about Giffgaff using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Giffgaff case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Giffgaff, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Giffgaff, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Giffgaff complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Giffgaff contact details press the button below

View Giffgaff complaints contact details

About

giffgaff is a mobile telephone company that uses the infrastructure of the O2 network for its customers; it's owned by Spanish telecommunications giant Telefonica. giffgaff is notable for using its customers and members to help promote the network and to provide technical support via a community forum.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

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Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

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