Giffgaff complaints
How does Resolver work?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
Here's what some of our 2,278,245 users had to say
Giffgaff provides
Using Resolver, you can submit an issue about 1 service offered by Giffgaff. Your case will be sent to the correct person or team at Giffgaff and escalated at the correct times, to the correct person, if required.
Giffgaff Mobile
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Giffgaff complaints. If your complaint is not resolved by Giffgaff, you can then package it up and send it to the Ombudsman Services: Communications.
Frequently asked questions about Giffgaff
How do I make a Giffgaff complaint using Resolver?
If you want to make a complaint about Giffgaff using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.
How does my Giffgaff case file work?
Resolver allows you to keep a record of any email correspondence sent between you and Giffgaff, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Giffgaff, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.
Is it free to make a Giffgaff complaint via Resolver?
Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).
Contact details
To view the Giffgaff contact details press the button below
View Giffgaff complaints contact detailsAbout
giffgaff is a mobile telephone company that uses the infrastructure of the O2 network for its customers; it's owned by Spanish telecommunications giant Telefonica. giffgaff is notable for using its customers and members to help promote the network and to provide technical support via a community forum.
Working with
With Resolver you can send your case to key ombudsmen and regulators including:
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