Television - Credit file issue

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Based on resolver’s experience to date, if you receive notice of any arrears that you are not responsible for you should contact your TV provider immediately to prevent any further action being taken. Your supplier will advise you on what steps you have to take to clear the arrears. However, you should not pay arrears in another person's name unless you were responsible for incurring them in some way. If you are unhappy with your TV provider’s response, you can either contact Ofcom – the telecommunications industry regulator - or ask the Ombudsman look into it on your behalf. resolver recommends that you submit your concern in writing, and resolver can assist you in submitting, recording and escalating your complaint.

resolver can help you resolve this issue for free, quickly and without hassle. As a first step we can assist you in writing your complaint. Click on the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

 

 

 

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Helping you with Credit file issue

Resolver covers the issue Credit File Issue for 10 companies and organisations: