If you are having problems with Post Office and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
Amber

3.5/10

Resolver Score

Our users say this company is OK, but there's room to improve!

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Post Office.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,073,603 users had to say

Superb service. We moved house on Friday 21st April and were told by our telephone service provider that our phone would be connected on the Monday. Five weeks, nine engineers, and two sets of workers to dig up our neighbours drive and we still had no phone. An email to Resolver and the following day service was resumed.
Ian W via facebook
This company is brilliant. They take all the stress away when you are having a problem with travel insurance claims as I was. They will write letters and guide you to a successful outcome. Any problems that people are struggling with. Be it trouble with gas bills or phone bills, go to Resolver. Brilliant company. Big thank you, Linda
Linda D via facebook
They are brilliant. I put my complaint to Cunard after they had deducted 50%of my payment of £2472 for cancellation charge after I informed them I was unable to get insurance cover for a Southampton to New York cruise and back at the beginning of September.I was given no other options but after contacting Resolver Cunard phoned me with an apology and a refund of the 50% £1236.I'm so glad I got in touch with Resolver/
Valerie C via facebook
My car insurance company had increased the premium because I had a no fault claim, which was recovered from the third parties insurance, not mine. I sent a complaint via Resolver. A member of customer service staff from my insurance company phoned me, They reduced my premium and gave me £20 in vouchers!
Susan B via facebook
I used this to retrieve an unnecessarily high admin fee from a car insurance company when I had to cancel. Before using Resolver, I'd spoken to a manager at the company and written a letter myself. No answer. I then used this and within a week I'd had a phone call, a letter, and my money back.
Zoe H via facebook
Resolver gave me good initial advice and provided the framework which enabled me to bring my complaint against Royal Mail. It wasn't easy as they did not take my complaint seriously and kept on passing the buck but using Resolver i persisted and eventually my complaint got sorted. The special delivery service has improved and i like to think that with Resolver's help the situation has improved for everyone.
Ray T via trustpilot
The process was quick and easy to go through and I wouldn't hesitate to use them again with any dispute.
C. Edwards via trustpilot
I had an issue with no broadband supply for a month and used Resolver for my claim. Managed to get a refund of the sum paid plus the extra costs I had for paying for mobile broadband until it was fixed. Thanks Resolver!
Daniel T via facebook
Resolved 2 separate issues with quickly and to my entire satisfaction. Would highly recommend.
Gareth G via facebook

Post Office provides

Using Resolver, you can submit an issue about 19 services offered by Post Office. Your case will be sent to the correct person or team at Post Office and escalated at the correct times, to the correct person, if required.

Post Office PPI Checker

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all one level of Post Office complaints.

Start your complaint

Post Office Mis-sold PPI

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Post Office complaints. If your complaint is not resolved by Post Office, you can then package it up and send it to the Financial Ombudsman Service (PPI Team).

Start your complaint

Post Office Postal services

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Post Office complaints.

Start your complaint

Post Office Plevin (excessive PPI commission)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Post Office complaints. If your complaint is not resolved by Post Office, you can then package it up and send it to the Financial Ombudsman Service (PPI Team).

Start your complaint

Post Office Broadband

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Post Office complaints. If your complaint is not resolved by Post Office, you can then package it up and send it to the CISAS.

Start your complaint

Post Office Credit Cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Post Office complaints. If your complaint is not resolved by Post Office, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Post Office Home Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Post Office complaints. If your complaint is not resolved by Post Office, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Post Office Pet Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Post Office complaints. If your complaint is not resolved by Post Office, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Post Office Savings Accounts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Post Office complaints. If your complaint is not resolved by Post Office, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Post Office Travel Money

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Post Office complaints. If your complaint is not resolved by Post Office, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Post Office Home Phone

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Post Office complaints. If your complaint is not resolved by Post Office, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

Post Office Current Accounts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Post Office complaints. If your complaint is not resolved by Post Office, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Post Office Travel Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Post Office complaints. If your complaint is not resolved by Post Office, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Post Office Car Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Post Office complaints. If your complaint is not resolved by Post Office, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Post Office Credit Cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Post Office complaints. If your complaint is not resolved by Post Office, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Post Office Money Transfers

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Post Office complaints. If your complaint is not resolved by Post Office, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Post Office Bonds

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Post Office complaints. If your complaint is not resolved by Post Office, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Post Office Overdrafts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Post Office complaints. If your complaint is not resolved by Post Office, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Post Office Cash ISAs

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Post Office complaints. If your complaint is not resolved by Post Office, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about Post Office?

Raise it for free via Resolver

Helping you with Post Office

How do I make a Post Office complaint using Resolver?

If you want to make a complaint about Post Office using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Post Office case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Post Office, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Post Office, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Post Office complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Post Office contact details press the button below

View Post Office complaints contact details

About

To help you get the best response from your Post Office complaint Resolver guides you through every step of the process.

To help you get the best response from your Post Office complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Post Office complaint.

Related Companies

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved